Training Specialist

Keller Postman LLC is a national law firm that represents a broad array of clients as plaintiffs in complex litigation at the trial and appellate levels. We act for plaintiffs in federal and state court across a variety of claims and practice areas. We take on complicated cases—frequently class and mass actions, arbitrations or matters in multiple jurisdictions—where our legal and strategic counsel can add significant value.

Position Title: Training Specialist

FLSA Status: Exempt

Purpose: The Training Specialist is responsible for designing and conducting onboarding and training programs that will boost employees' workplace performance in alliance with Keller Postman's core values. This individual will work closely with the Director of Client Services and under their guidance, assess training needs, design, and deliver curriculum and learning materials for all phases of training from onboarding to continuing professional development.

Essential Functions

• Support the Training Team in the creation and Implementation of onboarding training plans and continued professional development curriculums.
• Develop and update lesson plans, curriculum, training manuals, virtual classroom exercises, competency assessments and anything else pertinent to the support of the Case Management and Client Services job functions.
• Partner with key stakeholders and assist in the delivery of high-impact training
• Lead training classes independently or as a co-trainer/facilitator.
• Assess trainee participation and progress continuously during training, providing feedback to both trainee and management.
• Work alongside Quality Assurance team to assist with auditing and determine what additional training may be needed to improve performance.
• Monitor inbound and outbound calls, emails, and text messages as needed to assess the demeanor, technical accuracy, and overall customer service skills of multiple teams.
• Provide feedback as needed based off quality assurance
• Collect evaluations throughout training to compile results and provide status reports on training
• Take on ad-hoc projects as identified by
  
  

Required Skills And Abilities

• Excellent verbal, written, and interpersonal communication skills
• Knowledge of quality assurance terminology, methods and tools
• Strong analytical, problem-solving, and decision-making skills
• Excellent time management skills with a proven ability to meet deadlines
• Ability to coordinate and prioritize multiple activities simultaneously
• In order to successfully perform the essential responsibilities of the job, one must possess Microsoft Office skills at an intermediate level
  
  

Education/Experience:

• 3+ years training experience including developing curriculum and leading training programs
• Bachelor's degree or equivalent preferred
  
  

Certificates/Licenses Required

• N/A
  
  

Language Ability

• Must be able to read, write, and speak fluent
  
  

Keller Postman is an Equal Opportunity Employer. For California Applicants, please find our CRPA information here.