Training Manager

The Company

Renewal by Andersen is the replacement division of the 120 year old Andersen Corporation. Andersen is the oldest and largest window and door manufacture in North America. We focus on doing one thing, and doing it well, building the best products in the industry. We build the only unique window offering available in the market, and have a controlled territory to distribute our product. At Renewal by Andersen we exceed our product superiority goal, by having every product installed by employee installers. We use no sub-contractors in our product installation, and provide the best labor warranty on the market. Our process is designed to be the highest quality construction experience, backed by the oldest brand in the business.

The Inside Sales Center (ISC) Training Manager plays an important role in managing the performance of the Inside Sales Center team. The Training Manager is responsible for designing, implementing, and facilitating training programs for employees at all levels within the ISC team. This role requires a deep understanding of learning principles, instructional design, and training delivery methods. The Training Manager collaborates closely with the ISC Manager, ISC Supervisors and subject matter experts to assess training needs, create effective learning materials, and facilitate engaging training sessions.

Responsibilities

• Coordinate and facilitate effective training and development for new hires and experienced representatives resulting in improved productivity, customer retention and excellent customer satisfaction.
• Design and develop training programs, materials, and curriculum such as manuals, presentations, demonstrations, and multimedia visual aids
• Evaluate and make recommendations on training programs based on key performance indicators, surveys, employee feedback, and consultation with the manager.
• Provide team members with ongoing feedback and coaching to achieve performance goals while fostering a culture of continuous improvement.
• Implement training methods that result in enhanced employee performance and engagement
• Maintain a keen understanding of training trends, developments, and best practices
• Other duties as assigned
  
  
  

Required Qualifications

• Three plus years experience in a Training Manager or equivalent role
• Excellent leadership and organizational skills
• Outstanding communication and interpersonal abilities
• Strong writing and record keeping ability for reports and training manuals
  
  
  

Preferred Qualifications

• Bachelor’s degree
• Experience with learning management systems (LMS) and e-learning platforms
• Certification such as CPLP, CPTM, and/or CPTD
• Experience with learning management systems (LMS) and e-learning platforms
  
  
  

Physical Requirements/Working Conditions

• Work is on-site in an office setting
• Approximately 90% of work time sitting and speaking with representatives or working at a desk and/or computer
• The noise level is moderate for a service center environment
  
  
  

Renewal by Andersen Corporation is the full-service window-replacement division of the Andersen Corporation with over 100 locations across North America.

Tiffee Companies is an Equal Opportunity Employer committed to fair hiring practices. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status. We conduct background checks and drug screens in order to create a welcoming and safe environment for all team members.

Additional information? Feel free to visit our career page at https://www.tiffee.com/