LifeMD is headquartered in NYC and is a leading provider of virtual primary care. LifeMD offers telemedicine, laboratory and pharmacy services, and specialized treatment across more than 200 conditions, including primary care, men's health, women's health, allergy & asthma, and dermatology. Leveraging a vertically-integrated, proprietary digital care platform, a 50-state affiliated medical group, and a US-based patient care center, LifeMD is elevating healthcare by increasing access to top-notch and affordable care. LifeMD is currently in the midst of immense growth and was recently ranked #166 in the 2023 Deloitte Fast 500.
About the role
The Training Manager will be responsible for helping to plan, organize, and facilitate on-site training programs at our Greenville, SC call center. The Trainer will collaborate with call center management, operations, and instructional designers to ensure call center employees receive high quality training that allows them to facilitate successful patient interactions.
Responsibilities
Lead the delivery of training programs and sessions in a variety of formats. Includes in-classroom, web-based, technical materials, and blended learning environments
Collaborate with cross-functional leaders to design, implement, and improve training materials, training techniques, and SOP's
Develops and monitors relevant KPIs to ensure successful training outcomes
Collaborate with QA team to ensure an effective continuous learning feedback loop
Coordinate with all areas of operation to ensure that training curriculum meets the needs of the functional areas and patient expectations
Conduct 1:1 with trainees including providing coaching, feedback and administering corrective action when appropriate
Complies, monitors, and analyzes training data, program effectiveness, and employee progress, using this data to drive training improvements
Requirements
5+ years of experience in Learning & Development, Talent Management, or Training Leadership
College degree in related field preferred
Experience with call centers and healthcare required
Proven ability to create content and SOPs from scratch
Excellent written & oral communication skills
Demonstrated ability to motivate staff to achieve optimal individual and team performance
Thorough analytical skills to conduct analysis and develop recommendation, demonstrating organizational and problem solving skills
Ability to be on site in our Greenville, SC facility
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Unlimited PTO Policy
Paid Holidays
Short Term & Long Term Disability
Training & Development
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Training
Industries
Hospitals and Health Care
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