Preference will be given to California residents. Please note that relocation assistance is not available for these positions.
The Training Manager will collaborate with the Testing and Training Program Director to develop top-notch multicultural course content and training curriculum. Their focus is to teach training recipients how to train others using a "train-the-trainer" approach. The Training Manager will assess training needs, create customized training plans, and employ various training methods to improve employees' skills and performance. They will also monitor the effectiveness of the training program, manage budgets, and stay updated on the latest trends in the field.
Oversee training programs and report on progress, issues, and areas for improvement
Manages staff assigned to perform the training of equipment or training development, including in-person and virtual support
Responsible for contracting and managing strong working relationships with clients and key internal and external stakeholders
Leads coordination and integration of training efforts
Accountable for and directly supervises trainers by coaching and setting expectations and building goals that align with the company, department, and their personal development growth
Communicate and explain new directives, policies, or procedures to trainers
Projects a positive image of the organization to employees, customers, industry, and community
Collaborates effectively with California Connect team members and business partners to identify knowledge gaps and develop training content that addresses needs and expectations
Utilizes brand-centric principles and communication techniques to develop effective curricula and course content that best fits the needs of the learner
Stays current and relevant in educational technology, adult learning, and educational best practices
Serves as the main point of contact for internal and external partners contributing to curriculum content
Provide reporting to the leadership team on training activities, statistics and quality assurance data.
Works with information technology and automation tools, including Microsoft Office, SharePoint, Zoom, Slack and various LMS platforms
Other duties as assigned.
Requirements
To perform the essential functions of this position successfully, an individual should demonstrate the following competencies:
Proficient in operations management and training practices and principles
Ability to build and maintain working relationships with many different cross-functional teams
Excellent communication skills, an ability to be concise, and strong instincts on how to communicate most effectively with partners/requestors, such as when to reach out by email vs by phone
A strong balance of leadership, business acumen, and technical skills
Easily adaptable to a rapidly changing, fast-paced environment and highly responsive to client and consumer issues, concerns and demands
Demonstrated effective problem-solving skills
Proven ability to manage multiple priorities from inception to completion
Working knowledge of Microsoft Office products (Outlook, Excel, PowerPoint, Word, etc.)
Ability to?build and supervise high-performance, remote work teams
Qualifications
A minimum of three (3) years of experience within the past ten (10) years, leading and managing the development of self-administered computer-based training.
A minimum of one (1) year of experience developing training courseware that teaches training recipients how to train others (i.e. a “train-the-trainer” model).
A minimum of two (2) years of experience administering a learning management system (LMS).
Ability to communicate effectively using American Sign Language (preferred)
Applicants with disabilities who may need a reasonable accommodation during the interview/hiring process should email recruiting@csd.org.
Communication Service for the Deaf, Inc. is an Equal Opportunity, Affirmative Action Employer and drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, disability status, age, genetic information, protected veteran status, or any other characteristic protected by law.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Human Resources
Industries
Non-profit Organization Management
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