Training Manager

BIOTRONIK is one of the leading manufacturers of cardio- and endovascular implants and catheters for cardiac rhythm management, electrophysiology and vascular intervention. As a globally active company headquartered in Berlin, Germany, we develop, produce and distribute high-quality medical products based on the latest technology and research. Our success is based on the competence and results-oriented cooperation of our employees.

BIOTRONIK is looking for a Training Manager to join our Training Team. The Training Manager is responsible for establishing best practices and continuous process improvement for US-based training initiatives targeted primarily at field sales and clinical support employees, as well as customer-facing education programs. The Training Manager leads the development of training which provides in-depth technical knowledge of products, therapies, processes, and product benefits. The Training Manager is also responsible for supporting the certification progress of new hires and provides training and guidance to the field mentors.

Your Responsibilities

• Lead the development and implementation of education programs aligned with Training and Education department activities and corporate goals and objectives
• Coordinate the preparation of presentations, lectures, publications, and online training content related to BIOTRONIK’s products, new hire onboarding, customer-facing education, etc.
• Provide training and guidance to the field mentors and support the certification progress of new hires
• Maintain expertise on products, therapies and product benefits versus the competition and acquire knowledge on new BIOTRONIK therapies and competitor products
• Provide instructional support for the facilitation of education programs
• Maintain and apply expertise in subject matter, instructional design, adult learning, and facilitation
• Support the development of requirements for the training and certification of field employees
• Support the development of department policies, procedures and work instructions including a formal certification manual
• Build performance improvement capabilities and metrics that directly help the sales organization create and maintain a competitive advantage
• Support a global training partnership

Your Profile

• BA/BS in Learning, Biology, Health Science, Engineering or Nursing
• 3 years of training and development experience
• 5 years of field clinical/sales experience in the Medical Device or Complex Pharmaceutical Industry
• Experience in developing and leading technical training initiatives
• MA/MS in Learning or Education or MBA, preferred
• 5 years of training and development experience, preferred
• IBHRE Certification, preferred
• Experience developing and leading training for invasive medical device therapy, preferred
• Certification in a nationally recognized training/facilitation course, preferred

Competencies

• Adult Learning theory, instructional design, facilitation skills
• Experience with CRM implant and follow-up
• Attention to detail
• Self-motivated
• Ability to work autonomously as well as collaboratively

Work Environment

This job operates in a professional office environment whether on-site or remote. This role routinely uses standard office equipment such as computers, camera, and phones.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is a largely sedentary role; however, there will be some in-person facilitation. This would require the ability to stand for long periods of time, move about the room to monitor workshops, and bend and lift equipment such as programmers (approximately 25 pounds). While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel or operate objects, tools or controls, and reach with hands and arms. The employee is frequently required to talk and hear.

Position Type/Expected Hours of Work:

This is a full-time position. Standard days of work are Monday through Friday. Hours of work may vary depending on time zone supported. Occasional evening and weekend work may be required as job duties demand.

Travel

If remote, approximately 25-40% domestic overnight travel expected. This includes travel to headquarters to facilitate classes, as well as support of customer training and congresses. There is potential for International travel to Global HQ in Berlin, but this would be rare.

Additional Eligibility Qualifications

If the candidate does not possess current full certification with BIOTRONIK or a competitive CRM device company, they will be required to complete a modified version of BIOTRONIK’s CRM full field training & certification program.