Training And Support Manager

Company Description

At RockDove Solutions, we provide risk management solutions through our award-winning platform, In Case of Crisis 365. Our platform helps organizations identify, prepare for, manage, and respond to emerging threats to their business operations and employee welfare year-round with confidence and clarity. With a simple, intuitive digital command center, we bring teams together across the enterprise to respond efficiently while communicating clearly with key stakeholders. In Case of Crisis 365 is trusted by leading organizations across industries and has successfully mitigated rising risk levels while saving reputations and shareholder equity.

Role Description

This is a full-time remote role (CANDIDATE MUST BE A RESIDENT OF MD/VA/DC) for a Training and Support Manager. The Training and Support Manager will provide training and support to organizations using the In Case of Crisis 365 platform. They will develop training materials, conduct virtual training sessions, and provide ongoing support to ensure successful adoption and utilization of the platform. Additionally, the Training and Support Manager will collaborate with cross-functional teams to continuously improve training programs and enhance the platform's user experience.

Qualifications

• Experience in providing training and support to customers or users
• Excellent service-oriented communication and interpersonal skills
• Ability to create engaging and effective training materials
• Strong problem-solving and troubleshooting abilities
• Experience with instructional design principles and adult learning principles
• Proficiency using CRM platforms
• Proficiency in virtual training platforms and technology is a plus
• Ability to work independently and remotely
• Experience in the risk management or technology industry is a plus
• Bachelor's degree in a relevant field or equivalent work experience