Training and Quality Manager

Trump International Hotel & Tower provides the finest standard of luxury to the world's most discerning Guests, all in the heart of Midtown Manhattan overlooking Central Park. Trump International Hotel & Tower redefines Manhattan's luxury hotel product. Accommodations offer the finest and most luxurious comforts of home with Central Park as your front lawn, Lincoln Center as your entertainment center, and a personal Attaché attending to every need.

Trump International Hotel and Tower is looking for aTraining and Quality Managerto join our dynamic team!

This position will be responsible for identifying and assessing training needs through guest and associate feedback and acting as a quality catalyst for the hotel's overall performance; planning, organizing, and directing the hotel's training programs; supervising continuous learning and development opportunities both for line and leadership associates; ensuring consistent compliance with operational standards; promoting continuous operational performance improvement throughout the hotel; reviewing guest satisfaction surveys and preparing necessary reports; rolling out corporate initiatives; assisting with various facets of rooms operations.

Qualifications

Experience in training, quality, and luxury hotel operations (Housekeeping and Front Office)

Degree in Hospitality Management preferred

Excellent communication skills, verbal and written

Knowledge of Microsoft Office

Outstanding attention to detail, organization, multi-tasking, and analytical skills

Outstanding leadership skills and team-oriented

Self-starter, innovator, results-driven

Ability to handle multiple and competing priorities

Strong sense of ownership, attention to detail, and organizational skills

Equal Opportunity Employer

We are an equal opportunity employer and qualified applicants will be considered without regard to race, color, age, religion, sex, gender, gender identity, gender expression, national origin, ethnicity, disability, pregnancy, sexual orientation, genetic information, uniformed services status, veteran status, marital status, protected hairstyle and texture, and height or weight, or any other legally protected classification under local, state or federal law.

Salary: $62,400- $67,000