REI Management is an action-packed, high-energy workplace where things move forward every day. We are a customer-led, service-driven organization that offers an enthusiastic, family-friendly and collaborative work environment where you can expect to be developed, recognized, and rewarded for a job well done.
Our goal is to provide customer care and to foster life-long customer relationships. That is why we strive to make every customer experience one that leaves a lasting impression. We handle each customer interaction with the utmost professionalism, courtesy, and responsiveness. As a Customer Service Representative, you will be responsible for ensuring that each and every customer has an exceptional experience. Other duties include- greeting, providing brand awareness, product knowledge, and sales support.
If you’re a good listener and problem-solver and love helping people, this is the job for you! On the Customer Service team at REI Management, you can combine these natural strengths with your skills to deliver innovative, individualized solutions that meet customers’ ever-changing needs. We take pride in helping consumers feel empowered in their decision and ensuring a world-class customer experience. It’s our customer-first culture that sets us apart.
Responsibilities of the Customer Service Representative:
Deliver the ultimate customer experience through direct interactions in person
Create a welcoming and exciting environment
Introduce customers to the product, and promote service exploration
Ensure customer’s needs are met in a timely manner
Quickly and completely resolve customer issues
Deliver the ultimate one-on-one coaching experience to customers as you demonstrate product and accessory functionality
Demonstrate and educate them on a variety of technology solutions
Sell solutions and process customer applications
Contribute to the overall health and performance of our office by supporting daily business operations
Qualifications of the Customer Service Representative:
Excellent communication skills
Comfortable presenting to small and large groups
Passionate about teaching others
Passionate about technology
Resourceful
Motivated to learn
Comfortable in a fast-paced, dynamic environment
Exceptional relationship-building skills
Professionalism
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Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Internet Publishing
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