Training and Development Spec4

Job Description

Under the supervision of the Communications and Planning Director, the Training Specialist IV performs highly complex training and development work, including planning, designing and developing methods for the assessment and evaluation of training effectiveness, developing policies and procedures for training programs, facilitating workshops and meetings, participating in the planning and developing of specialized training and staff development, participating in solving training problems and ensuring the effective use of modern training methods and techniques, promoting the use of training services, compiling data and preparing reports, and analyzing training content for accessibility and recommending changes to remediate accessibility issues. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgement.

Essential Job Functions

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Assists with the development of a training program for UR. Recommends programs to achieve UR training goals. Coordinates the design, development, and evaluation of training in classroom and distance learning settings. Facilitates and conducts classroom, virtual, or blended training sessions. Consults with program staff to ensure training program meets the needs of clinical and non-clinical staff and addresses common quality assurance findings. Develops methods for assessing and evaluating effectiveness of training. Develops process documents (standard operating procedures, policies and procedures, job aides, etc.) 30%

Uses critical thinking skills to plan, develop, review, revise and implement training programs, standard operating procedures, policies and procedures. Training programs may include topics such as supervisory/management training, work skills training, team building, communications, Texas Medicaid, especially Medicaid managed care; the UR program; unit-specific policies, procedures, and tools; and multiple software applications. 30%

Evaluates and addresses ongoing UR training needs. Promotes a culture of customer service by serving as a professional resource for employees and managers regarding training programs and initiatives and promoting the use of training services. Develops and coordinates routine updates to training based on changes to procedures, and state and federal laws and regulations. Develops and conducts targeted training for all or subsets of staff. 25%

Provides written and verbal updates to leadership team on training program, goals, and status. 5%

Performs other duties as assigned. 10%

Knowledge Skills Abilities

Knowledge of training and development procedures and techniques; principles of adult learning; learning management and learning content management systems; instructional design and curriculum development; group processes, group dynamics and interpersonal relations; and Medicaid and managed care regulations and procedures.

Skill in developing, maintaining and delivering training in a variety of modalities; organizing work; written and verbal communication; consulting, teaching, and providing clear and concise directions and reports; and in using a computer and applicable software.

Ability to oversee training programs; evaluate the effectiveness of training programs and revise training based on evaluation; assess training needs; communicate effectively; work collaboratively with all levels of staff and individuals with varying professional credentials; identify and accommodate multiple learning styles; prepare, maintain, and present reports; present complex information in a clear manner, utilizing knowledge of principles of adult learning; use a personal computer, telephone conferencing functions, and components of the Microsoft Office suite and Outlook e-mail; travel independently throughout the state as necessary; gather, assemble, correlate, and analyze facts; and devise solutions to problems.

Registration Or Licensure Requirements

Initial Selection Criteria:

Bachelor’s degree in field related to training or healthcare preferred. Experience with Texas Medicaid program preferred. Medicaid managed care experience preferred. Experience overseeing training programs preferred. Experience with using adult learning principles to develop training. Experience with SharePoint and SmartSheet preferred. Experience with Microsoft Office products such as Word, Excel, and PowerPoint. Knowledge of learning management systems preferred.

Additional Information

MOS Code:

N/A

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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