Training and Development Manager

Role Overview

This position offers an exciting opportunity for an experienced training professional to make a significant impact on employee development and retention within a service-oriented organization. If you're passionate about achieving organizational success through effective training strategies and leadership development, we encourage you to apply.

Responsibilities

• Design, implement, and evaluate training programs tailored to the needs of field technicians and service business personnel.
• Develop engaging and effective training materials, including e-learning modules, workshops, and job aids, to support the learning needs of employees.
• Lead the development and enhancement of comprehensive onboarding programs aimed at improving retention, particularly focusing on employees in their first 12 months of employment.
• Collaborate with HR team and management teams to identify and address retention challenges, implementing initiatives to improve employee satisfaction and reduce turnover.
• Deliver training sessions in various formats, such as instructor-led training, virtual classrooms, and self-paced modules, ensuring content is delivered effectively and consistently.
• Develop metrics and assessment tools to measure the effectiveness of training programs and initiatives, making data-driven recommendations for continuous improvement.
• Partner with key stakeholders across departments to align training initiatives with organizational goals and priorities.
  
  

Experience And Qualifications

• Bachelor's Degree preferably in Human Resources, Education, Business Administration, or a related field.
• Minimum of 5 years of experience in training and leadership development, with a strong background in designing and delivering training programs.
• Demonstrated experience or exposure to service-oriented businesses, particularly those with field technicians or similar roles.
• Proven experience in developing and implementing successful onboarding programs, with a focus on improving retention rates.
• Strong leadership and interpersonal skills, with the ability to inspire and motivate others towards achieving organizational objectives.
• Ability to think strategically and align training initiatives with broader business objectives.
• Strong analytical skills to assess training needs, evaluate program effectiveness, and make data-driven decisions.
• Excellent written and verbal communication skills, with the ability to effectively convey complex information to diverse audiences.
• Ability to thrive in a dynamic and fast-paced environment with flexibility to adjust to changing business needs.
• Demonstrated ability to collaborate effectively with cross-functional teams and build strong working relationships at all levels of the organization.
• Position is on-site a minimum of three days a week with the flexibility to be on-site up to five days a week depending on business needs.
  
  

Compensation & Location:

This position will be based in Monroe, NC, and offers a hybrid work schedule (3 days in the office, 2 days work from home). This is a full-time position that is available for immediate hire. A meaningful compensation package will be developed for the successful candidate that will include a base salary, performance bonus, PTO, 401K with company match, and comprehensive medical benefits.

About 2020 Search Partners

2020 Search Partners is an executive and professional search firm focusing on professional careers in the commercial property services, maintenance, repairs, operations, logistics, and automotive industries. Our clients rely on us to fill critical roles in Executive Leadership, Marketing, Sales, Human Resources, Environmental Health & Safety, IT, Engineering, and other disciplines. With over 35 years of search experience, 2020 Search Partners provides unique and detailed understanding of both corporate and agency search processes helping your business identify and attract the right talent, at the right time. Please visit us at www.2020searchpartners.com to find out more.