Tier 2 Help Desk

Job Description

Personnel shall have at least three (3) years’ experience in each of the following:

• Providing Tier 1 and Tier 2 IT support to customers in a Service Desk environment
• Troubleshooting PC hardware and software in a Microsoft networked environment
• Microsoft Active Directory user and device management
• Repairing, installing, upgrading, and reconfiguring:
• PCs
• Laptops
• Stand-alone and networked printers
• Stand-alone and networked scanners
• Modems
• Installing and configuring:
• PC operating systems (at a minimum Microsoft Windows 10).
• Server operating systems (at a minimum Microsoft Windows Server 2012 or greater).
• Standard MDOT software (at a minimum all of the following): Microsoft O365, Microsoft Office 2016 Productivity Suite, Microsoft Outlook 2016 Email Client, Microsoft Windows Defender, Microsoft BitLocker, and Adobe Acrobat Reader
• Service Desk software (any of the following): Maximo Service Desk, Remedy, or equivalent.
• Remote Desktop software (at a minimum, all of the following): Microsoft Remote Desktop, LogMeIn Rescue or equivalent.
  
  

Company Description

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.

Visionary Technology Consultants (VTC) is a Minority and Service Disabled Veteran Owned Small Business (SDVOSB). We provide innovative technology management and human resource services to our partners in the government and commercial spheres, covering arenas spanning defense, health, legal, education, finance, entertainment, and technology. Our proven solutions have enabled our customers to keep pace with the rapid evolutions in technology and maximize their people and product investments. Our distinctive approaches respond to the challenges faced by all organizations to improve operational efficiency while minimizing operating costs continually.