Tier 1 Support Engineer

Tier 1 Support Engineer (Nashville) - Onsite 5 days per week

6 Month Contract, Pay up to $29/hr. W2.

Paid parking, regular business hours, no known OT or weekend requirements

Must Have:

Bachelor's or Associate's degree, preferably computer science or IT related is highly preferred

Mac and Windows experience (50/50 split is preferred)

Responsibilities:

• Represents IT in a professional manner to build partnerships across multiple cross functional teams and departments.
• Provides top-notch support for our local and remote office(s) teams.
• Provide event support, setup AV and live stream equipment
• Create technical document standards, best practices and policies
• Partners with internal service owners and teams to evaluate technical solutions, provide recommendations, obtain consensus, plan and execute the services
• Plans, develops, manages, and deploys solutions such as email, storage, backups, monitoring and productivity suites. Provides direct technical input to drive enterprise projects success.
• Develops tools and solutions to increase operational efficiency of the IT service management process with focus on excellent user experience
• Prioritizes and time manages multiple initiatives with emphasis on achieving objectives
• Diagnoses and trouble shoots complex technical and business problems
• Supply management & procurement responsibilities
• Championing the use of self-service IT resources, such as ticketing system and knowledge base
• Open to travel, as needed

Qualifications:

• Strong information technology background with 1 or more year(s) of direct user-facing support experience
• College degree in Computer Science, Information Systems, or Computer Engineering or stated years of relevant discipline
• Strong experience in the following skill-sets required within IT operations: Windows OS, Mac OS, Microsoft Active Directory, Google IAM

Experience / Skills:

• General networking, familiarity with technologies such as Cisco, Aruba, Palo Alto, and SDN-based networking, familiarity with IDF and MDF or NOC, familiarity with networking concepts such as DNS, DHCP, SSL, OSI Model, and TCP/IP
• Systematic problem solving approach with the ability to adjust quickly to changing priorities and make progress in areas where high ambiguity and uncertainty exist
• Excellent communication skills (oral and written)
• Strong interpersonal skills and ability to work with diverse and cross-functional teams, customers, and external vendors
• Excellent customer service, organizational, prioritization, multitasking, communication and leadership skills
• Ability to manage local technical projects without supervision

Preferred Qualifications:

• CompTIA A+
• CompTIA Sec+
• VMware MDM (Workspace One)
• IDP / Email experience

Compensation:

The estimated pay range for this position is USD $25.00/hr - USD $29.00/hr and is an Non-Exempt role.

Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.

Benefits:

We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.

We offer comprehensive benefit options which vary depending on role, location, and employment type. Benefit options may include Medical, Dental, Vision, 401(k), Life Insurance, Short-Term Disability, Long-Term Disability, Flexible Spending Accounts, Parental Leave, Paid Time Off, and Holidays. The Talent Acquisition Partner can share more details about compensation or benefits for the specific role during the hiring process.