Tier 1 Customer Support

Position Activities & Tasks

• Resolve quality-related issues with Company products or packages by reassuring, educating or reimbursing consumers in order to minimize legal risks or adverse publicity.
• Receive, record and respond to consumer inquiries/feedback using database tools and documented best practices in order to provide improved service performance and/or to capture and report data to internal/external users.
• Handle an average of approximately 70 calls/emails per day and accurately processes related transactions
• Apply technical and professional job knowledge to evaluate consumer concerns and accurately input requests for other support activities
• Display dependability by being punctual and maintain an acceptable level of attendance
• Demonstrate excellent verbal communication by providing consumer service to all contacts
• Addresses or escalates consumer issues according to existing procedures
• laptops will be provided
  
  

salary: $19 - $19.01 per hour

shift: First

work hours: 9 AM - 7 PM

education: High School

Responsibilities

The Consumer Engagement Associate provides support to company brands, promotions, and all other company functions in a contact center environment while protecting and enhancing the company’s reputation and trademarks.

This position is responsible for handling routine consumer inquiries, as well as escalation contacts, related to all company matters and to update computerized data entry systems as necessary.

• A willingness and desire to provide outstanding consumer service
• Proven ability to multi-task
• Computer aptitude, including typing of at least 35 wpm, accurate data entry and the ability to effectively work in a Windows based environment
• Excellent verbal and written communication as well as listening skills
• Must work well, both independently and with a team.
• This position is partial work from home.
• Must Pass Assessments!!
  
  

The Essential Functions Of This Role Include

• working weekends
  
  

Skills

• Customer Service (1 year of experience is required)
• Telephone Etiquette (2 years of experience is required)
• Typing Skills (1 year of experience is required)
• Active Listening
• Interpersonal Sensitivity
• Call Center Support (1 year of experience is required)
• Basic Software Skills
  
  

Qualifications

• Years of experience: 2 years
• Experience level: Experienced
  
  

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact HRsupport@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

This posting is open for thirty (30) days.