Team San Jose

Theater Floor Coordinator

Team San Jose San Jose, CA
Team San Jose

Theater Floor Coordinator

Team San Jose San Jose, CA
1 month ago
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Position Summary

The Theater Event Floor Coordinator will assist in overseeing production and operation duties during events as well as day-to-day activities within the Theaters. This position is involved with Front and Back of House assignments, in addition to tour merchandising and building readiness. This is a part-time, on-call position, with a maximum of 20 hours per week.

Position Responsibilities

  • Oversee Front of House, including:
  • Provide excellent customer experience by assisting patrons with questions or needs associated with ticketing, security, custodial, HVAC, maintenance issues, lost and found, etc.
  • Prior to event, check that the event set up meets safety requirements.
  • Address any on-site set-up requests, any last minute changes to the event and any staffing assignments and/or adjustments.
  • Ensure that the facility is cleaned prior to, during, and after all events to maintain building appearance and increase customer satisfaction.
  • Act as liaison between venue and Security during emergency/injury situations.
  • Assist Event Services Managers and Front of House Manager during large events.
  • Assist with crowd management and control techniques.
  • Submit service and venue repair requests, as needed.
  • Obtain quotes from outside vendors to support theater events/activity.
  • Enter information into event management software (EBMS) and completing post event reports and financial settlements.
  • Assist in advancing shows including: scripting, obtaining permits, confirm merchandise agreements.
  • Responsible for counting in and settlement for tour merchandise.
  • Assist with reporting inventory of all custodial supplies for theaters.
  • Review Theater marquees for accuracy.
  • Complete special projects as need to support the Theater Department.
  • Performing a variety of administrative tasks and other duties as assigned by Senior Event Services Manager.
  • Routinely working weekends, holidays and frequent evenings.

Job Requirements

  • Experience in front of the house operations in a stadium, arena, concert venues, or public assembly facility setting preferred.
  • Excellent customer service skills.
  • Knowledge of current crowd management and security practices desired.
  • Ability to demonstrate excellent diplomacy and work collaboratively with artists, agents, other departments and constituents.
  • Ability to lead and direct others effectively
  • Superior communication and follow-up skills, and be a dedicated team player.
  • Schedule flexibility and the ability to work nights and weekends.
  • Knowledge of computer software including Windows, Outlook, Excel, PowerPoint

Team San Jose is an equal opportunity employer.

  • Seniority level

    Entry level

  • Employment type

    Part-time

  • Job function

    Marketing, Public Relations, and Writing/Editing

  • Industries

    Hospitality

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