Pacer Staffing LLC

Telephone Triage RN

Pacer Staffing LLC United States

Job Title: Telephone Triage RN

Duration: 3 Months

Shift: 8:00am to 5pm PST, Monday through Friday

Location: Remote - CA

Day To Day Responsibilities

  • Experience Working with Medicare/Medicaid
  • Assisting with Backlog-referrals from CA-members sending referrals to case managers
  • Will be Assigned 5-10 referrals daily.
  • Ability to work in Fast paced environment.
  • Case Management exp required.
  • At least 4 hours a day are spent on outbound phone calls reaching out to members.
  • Calls are recorded-will have audio audits.
  • Data entry-tracking data
  • Case load requirement is 75-(will be ramped up to this amt)
  • Excel (data entry-basic knowledge)
  • True Care medical records system
  • Must be able to navigate multiple systems.
  • Pharmacy system, eligibility system, Workforce management
  • Develop, assess and adjust, as necessary, the care plan and promote desired outcome.
  • Assess the member's current health status, resource utilization, past and present treatment plan and services, prognosis, short- and long-term goals, treatment and provider options.
  • Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio-economic needs of clients.
  • Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs.
  • Provide patient and provider education.
  • Facilitate members’ access to community-based services.
  • Monitor referrals made to community-based organizations, medical care and other services to support the members’ overall care management plan.
  • Actively participate in integrated team care management rounds
  • Identify related risk management quality concerns and report these scenarios to the appropriate resources.
  • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems Monitor referrals made to community-based organizations, medical care and other services to support the members’ overall care management plan.
  • Actively participate in integrated team care management rounds
  • Identify related risk management quality concerns and report these scenarios to the appropriate resources.
  • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems, treatment and provider options.
  • Coordinate services between Primary Care Physician (PCP), specialists, medical providers, and non-medical staff as necessary to meet the complete medical socio-economic needs of clients.
  • Develop plan of care based upon assessment with specific objectives, goals and interventions designed to meet member's needs.
  • Provide patient and provider education.
  • Facilitate members’ access to community-based services.
  • Monitor referrals made to community-based organizations, medical care and other services to support the members’ overall care management plan.
  • Actively participate in integrated team care management rounds
  • Identify related risk management quality concerns and report these scenarios to the appropriate resources.
  • Enter and maintain assessments, authorizations, and pertinent clinical information into various medical management systems.

Education/Experience

  • Graduate from an Accredited School of Nursing. Bachelor’s degree in Nursing preferred.
  • 2+ years of clinical nursing experience in a clinical, acute care, or community setting. Knowledge of healthcare and managed care preferred.

Licenses/Certifications

  • Current state’s RN license.

Describe the performance expectations/metrics for this individual and their team:

  • Calls are audio recorded and cases are monitored closely.

What previous job titles or background work will be in this role?

  • Case Manager, Transitions of Care, Utilization Management, Disease Management
  • Seniority level

    Entry level
  • Employment type

    Full-time
  • Job function

    Health Care Provider
  • Industries

    Staffing and Recruiting

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