About Hilltop Broadband: At Hilltop Broadband, we are dedicated to connecting communities by providing exceptional broadband solutions. We are rapidly growing and strive to offer not only the best services but also top-tier customer experiences through innovative technology and a committed team.
Job Overview: We are seeking an experienced Operations Manager to oversee our dynamic team comprising network engineers, customer support agents, and construction personnel. This role is pivotal in ensuring seamless business operations across all facets of our organization and will report to the Company President. The successful candidate will be responsible for managing, optimizing, and ensuring the effectiveness of day-to-day operations, with a focus on achieving operational excellence and superior customer service.
Key Responsibilities:
Lead and manage the operations team, including network engineers, customer support, and construction personnel, ensuring efficient and effective performance.
Develop and implement operational strategies and processes that enhance productivity and ensure service delivery meets the highest standards.
Oversee the construction and maintenance of infrastructure, ensuring projects are completed on time and within budget.
Manage customer support operations to ensure exceptional service levels, customer satisfaction, and retention.
Coordinate with other departments to integrate operations with overall company policies and goals.
Prepare and review operational reports and schedules to ensure accuracy and efficiency.
Handle administrative duties, including budgeting, forecasting, and staff scheduling.
Implement continuous improvement initiatives to enhance service quality, streamline operations, and reduce costs.
Ensure compliance with legal, regulatory, and safety standards across all operational activities.
Qualifications:
Proven leadership experience (minimum 8 years) with a strong ability to manage and motivate diverse teams.
Strong administrative and reporting skills, with attention to detail and the ability to organize and prioritize effectively.
Exceptional communication and interpersonal skills, capable of working collaboratively in a fast-paced environment.
Dedicated to around the clock support for the team as issues may come up after office hours.
Strategic thinker with excellent problem-solving abilities.
Desired Skills and Training:
A solid background in telecommunications, with comprehensive understanding of network operations, construction, and customer support.
Excellent customer service skills, with a track record of improving customer satisfaction.
Strong leadership skills with a history of leadership experience
Bachelor’s degree in Construction Management, Operations Management, Telecommunications, Business Administration or a related field.
What We Offer:
Competitive salary package, 75k-100k Starting Salary with Performance Bonus Schedule
Dynamic and supportive work environment
Opportunities for professional growth and advancement
Comprehensive benefits package includes health, vision, and dental insurance.
This is an excellent opportunity for a dynamic individual looking to make a significant impact on our company's success. Join us in a challenging yet rewarding role as an Operations Manager.
Company Description
We are a team of technology leaders that believe rural America should have the same access to Broadband as those in metropolitan areas, and that FIBER optics is the CORE of how technology grows from here. Our goal in a nutshell, build more fiber!
We are a team of technology leaders that believe rural America should have the same access to Broadband as those in metropolitan areas, and that FIBER optics is the CORE of how technology grows from here. Our goal in a nutshell, build more fiber!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Management and Manufacturing
Industries
Technology, Information and Internet
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