Telecom Analyst

The Telcom Analyst is responsible for installing, laying out, and maintaining all Telcom network components across the company. The successful candidate will work closely with cross-functional teams, including other infrastructure and operations teams, development teams, vendors, and leadership, to ensure network reliability and performance that aligns with business requirements.

Duties & Responsibiliti

• esInstalls, configures, and maintains the organization's infrastructure objects, e.g., routers, ports, switches, and firewal
• lsHas knowledge of LAN/W
• ANInstalls, configures, and troubleshoots analog, digital, and VOIP telecom infrastructu
• reExperience with Nextiva strongly preferr
• edAbility to react quickly to outages and provide connectivity solutions for events in adverse weather conditio
• nsMonitors switches, firewalls, and SD-WAN devices for bandwidth usage, outages, and throughp
• utProactively researches, assesses trends, and makes recommendations for optimizing network infrastructu
• reReview configurations, guidelines, standards, and policies to increase value and reliability to the organizati
• onAssists in developing documents, diagrams, policies, and procedures, and assist in traini
• ngProvides weekly status reports on projects and outag
• esRelies on experience and judgment to plan and accomplish tas
• ksWorks within a team environment, typically with guidance from the information security team, project lead, or manag
• erOversee the day-to-day operations of the Telecom unit within the assigned regi
• onAssign and prioritize tasks to the technicians using Service Desk (Zendesk) software and monitor the distribution of worklo
• adConduct site surveys and liaise with the user community to ascertain their Telecom nee
• dsEscalate unresolved Telecom issues to senior IT staff by providing concise descriptions and supporting informati
• onLead Telecom projects related to setting up new sites, upgrading infrastructure, and refresh equipme
• ntEnforce Quality Assurance by reviewing the documented resolutions of other techs in the Service Desk softwa
• reInterface and Manage Telecom Vendors to resolve Telecom-related issues and system upgrad
• esHandle escalated customer service issues (ISP and Weave) efficiently keeping customer satisfaction hig
• h.Use of Telecommunications provisioning software and Nextiva to administer moves, adds, and changes on ACS end users' phones, VoIP phones, Voice Mail, and Fax Syste
• msCoordinate and manage the relocation and new staff setup for all voice-related services; deliver, set up, and configure phone instruments as need
• edUse ACS Telecom Inventory Management System to keep up-to-date inventory on the voice and data lines and Telecom equipme
• ntCoordinate, prepare, and provide end-user technical training and/or documentati
• onProvide work direction, problem resolution, and training to other technical support personnel as need
• edEnforce ACS' standard procedures for the disposal of end-of-life equipme
• ntField escalated support calls and emails related to telecom suppo
• rtPrepare technical requirements/specifications/proposals/reports/design documents for Telecom services and equipment, i.e., VoIP, Video conferencing, etc., as need
• edDevelop and execute migration plan of existing Centrex services to VoIP environment including the configuration and distribution of the softwa
• reExcellent interpersonal and communication skills, both written and verb
• alOther duties as assigne

d.
Requireme

• ntsBachelor's degree in Information Systems/ Technology Fi
• eld5+ years in network operations with progressive responsibil
• ityCCNA certification or higher is prefer
• redTechnical expertise with networking components and procedures, firewalls and network security, and network monitoring too
• ls.Datacenter, campus, and edge network
• ingKnowledge of multi-VLAN, Next Generation Firewalls, SD-WAN, Spanning Tree, and wireless network
• ingMid-level knowledge of network and computer technologi
• es.Strong work ethic and multi-tasking abili
• ty.Able to work unsupervised but utilize direction, supervision, and training effectiv
• elyExcellent analytical problem-solving and decision-making abilit
• iesStrong written and verbal communication ski
• llsUnderstanding of standard concepts, practices, and procedures within network
• ingRequires 60% Tra