Technical Writer

Summary:

The Technical Writer is responsible for creating, updating, and maintaining various types of user documentation, including how-to guides, references, manuals, cheat sheets, or instructions. Work closely with our Compliance Officer to create and approve Process and Procedures.

Essential Job Functions:

• Create, update and maintain user documentation for a variety of material, including how-to guides and instruction manuals.
• Ensure technical verbiage is easy to understand by the layperson.
• Ensure fields flow in the correct sequence.
• Write clear and concise policies and procedures.
• Submit copies to managers for feedback.
• Adjust copy as necessary and proofread for grammar and spelling.
• Release the document following final approval.
• Provide updates and different editions as necessary.
• Participate in Servicing sessions to stay abreast of upcoming changes and prepare draft documentation.
• Write/Update/Maintain our Policy, Process, and Procedures.
• Effective and continues communication within all of the departments.
• Responsible for tracking what deliverables are required and ensuring that they are completed on time.
• Maintain regular and punctual attendance.
  
  

Other Related Duties:

Performs other related duties as assigned.

Supervisory Responsibilities:

This position is an individual contributor with no direct reports.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Excellent team player and team builder.
• Ability to convey complex information in an appropriate fashion to audiences with different levels of technical knowledge.
• Ability to manage multiple tasks at once.
• Ability to work under tight deadlines and respond to changing business and technical conditions.
• Strong verbal and written communication skills, must be able to communicate effectively and confidently with users, team members and management.
• Strong interest in software and technical writing technologies is an easily accessible style.
• Proven proficiency in using a modern tool set for generating documentation.
  
  

Education and/or Experience:

• Bachelor's degree (B.A.) from four-year College or University or equivalent combination of education and experience.
• Two (2) to four (4) years of technical writing experience in Policy, Process and Procedure field with particular focus on end user documentation and help systems.
• Experience with working with SharePoint is a real plus technical writing experience.
  
  

Certificates, Licenses, Registrations:

None required.

Language Skills:

Ability to read, analyzes, and interprets general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, an the general public.

Mathematical Skills:

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Equal Employment Opportunity:

Freedom Mortgage is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. Freedom Mortgage Corporation may change the specific job duties with or without prior notice based on the needs of the organization.