Technical Support Supervisor

Innovate to solve the world's most important challenges

As a Tech Support Supervisor here at Honeywell, you will play a crucial role in leading and managing our Technical Support team. Your expertise and leadership will be instrumental in ensuring timely and effective resolution of technical issues, exceeding customer expectations, and optimizing our technical support operations. You will report directly to our Sr. Tech Support Manager and you will work out of our Independence, Ohio location on a Hybrid On-site work schedule. In this role, you will impact our organization by providing exceptional technical support to our customers, driving continuous improvement initiatives, and fostering a customer-centric culture within the team.

Key Responsibilities

• Lead and manage the Technical Support team, providing guidance and coaching
• Ensure timely and effective resolution of technical issues, meeting customer Key performance indicators (KPI) and expectations
• Develop and implement strategies to optimize technical support operations according to
• Collaborate with cross-functional teams to drive continuous improvement initiatives
• Establish and maintain strong relationships with key stakeholders, including customers, Project Managers, Account Managers, and other internal teams
• Monitor and analyze technical support performance metrics to identify areas for improvement
• Manage and allocate resources effectively to meet business objectives
• Stay updated with industry trends and advancements, and provide recommendations for improvement
  
  

Benefits Of Working For Honeywell

• Benefits – Medical, Vision, Dental, Mental Health
• Paid Vacation
• 401k Plan/Retirement Benefits (as per regional policy)
• Career Growth
• Professional DevelopmentYOU MUST HAVE
• Minimum of 6 years of proven experience in technical support management or a similar role
• Strong technical knowledge and expertise in relevant technologies
• Excellent leadership and team management skills
• Ability to effectively manage and prioritize multiple projects and tasks to find value for the business and customers
• Experience in driving process improvements and implementing best practices to show profits from achieving department goals
• Strong problem-solving and decision-making abilities
• Excellent communication and interpersonal skills
  
  

WE VALUE

• Bachelor's degree in a related field; Master's degree preferred
• Strong leadership and strategic thinking
• Ability to drive change and innovation
• Results-oriented approach and ability to drive projects to successful completion
• Excellent problem-solving and analytical abilities
• Strong business acumen
  
  

Additional Information

• JOB ID: HRD234580
• Category: Customer Experience
• Location: 6060 Rockside Woods Blvd,Suite 400,Independence,Ohio,44131,United States
• Exempt

Business Services

Honeywell is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status.