Technical Support Specialist / Technical Coordinator

Technical Support Specialist / Operations Supervisor

Onsite

Chicago, IL

Shift: 1pm - 10pm EST

Job Description

• Under the general direction of the Supervisor IT Operations, directs the activities and personnel of a designated shift.
• Responsible for supervising scheduled work for the shift, ensuring the accuracy and quality of all output, recognizing, and documenting production problems and taking recommending action to correct them.
• Ensures that adequate staffing is maintained to support processing requirements and ensures that all hardware is maintained in good operating order.
• Responsible for ensuring that all jobs are completed according to schedules and priorities.
• Responsible for identifying and resolving problems in conjunction with production control personnel.
• Reviews and ensures the quality of all output prior to the release of production control including: print quality, number of copies and correct forms, normal EOJ, payroll, accounts payable and report dates.
• Responsible for overall shift turnover as to priorities, jobs in process and problem areas.
• Responsible for documenting all equipment failures (problem reports) and taking appropriate action to ensure that all hardware/software problems are resolved in a timely manner.
• Observe and recommend changes to increase operational efficiencies.
• Assist the Supervisor IT Operations in recommending, drafting and implementing operations standards and procedures.
• Responsible for enforcing security practices and procedures.
• Responsible for general housekeeping of the computing facility.
• Ensures that all routing preventive maintenance procedures are performed as scheduled according to the installation standards.
• Keeps Supervisor IT Operations aware of any operational or personnel problems.
• Responsible for proper and timely production ABEND recoveries ensuring that time schedules are met.
• Perform other duties as required.
  
  

Required Skills/Level Of Experience

• High school diploma required; two (2) years college preferred.
• Strong working knowledge of Enterprise IT workload job scheduling systems.
• Two (2) or more years of experience in data center supervision.
• Some Knowledge of Mainframe JCL, and Program Abend problem determination/resolution preferred.
• Exhibits strong interpersonal and customer services skills.
• Maintains professional but friendly demeanor.
  
  

About The Company

Headquartered in Leesburg, Virginia, Zenius Corporation is a HUBZone-certified small business. Zenius specializes in providing Grants Management, IT Modernization, Acquisition Management, and Financial Management services to Federal agencies. Zenius is selected by Inc 5000 as one of the fastest-growing companies in the DC Metro Area award for two years in a row – 2021 and 2020. Zenius is also listed by Financial Times as one of the fastest-growing companies in the Americas in 2021. Zenius is an awardee of 2019 Best of Leesburg winner (Business Management Consultant category). Learn more at.

Benefits

Zenius Corporation is a very employee-oriented company. Join us now and help us grow!

We offer a competitive benefits package that includes paid holidays and paid time off, medical insurance including health, vision, dental insurance, 401K matching, Flexible Spending Account and flexible schedules, as per business needs. We also work with our employees on training and professional certification plans that benefit the employee.

Equal Opportunity Employer

Zenius Corporation provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Zenius complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Zenius Corporation expressly prohibits any form of unlawful employee harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.