The Systems Engineer for the Integration team is responsible for the upkeep, configuration and reliable operation of individual and multi-user computers for both internal and client users. The position requires someone who possess a positive, energetic attitude with a zeal for learning new technologies and tackling unfamiliar issues. They will also be able to work independently and in a fast paced environment.
Primary Roles and Responsibilities:
Respond to service requests submitted to our managed services department
Resolve various server, desktop and network level issues
Communicate with clients, keeping them informed on the progress of their service request and notifying them of impending changes or agree outages
Plan, execute and deploy workstation, server and cloud solutions
Provide VoIP support, firewall management, virus/malware cleanup and end user help desk support
Job Requirements and Qualifications:
Minimum of 4 years’ experience in IT with excellent customer service background and strong interpersonal communications skills
Hands-on experience with Windows Server 2012and above including Small Business Server (SBS) and Business Essentials
Configure and troubleshoot Windows 8, Windows 10 and Mac OS X
Knowledge and experience with virtual environments to include VMware, Hyper-V, Azure and AWS
Experience administering Microsoft Office365
Working knowledge of firewall technologies, specifically SonicWALL, Ubiquiti and pfSense
Ability to manage outside vendors to resolve client service requests
Ability to troubleshoot computer and peripheral hardware issues
Effective multi-tasking skills and ability to succeed in up-tempo work environments and meet deadlines
Versatility to adapt and research new ideas and methods, and demonstrated ability to analyze problems and make decisions
Experience working withina managed service provider environment
Experience working with ConnectWise Automate and ConnectWise Manage a plus
About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy, tools and resources to grow. We foster a family-friendly, innovative, challenging, fun working environment earning the distinction of being one of The Washingtonian’s 50 Great Places to Work and countless awards for employee programs, growth and innovation.
Medical, Dental and Vision coverage for employee and family
401k + company matched contributions 4% match on 5% contribution – Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year – no vesting period!
Group Term Life and Accidental Death and Dismemberment coverage (company provided)
Short-Term and Long-Term Disability coverage (voluntary enrollment, company provided)
Health Reimbursement Account (HRA) w/ medical coverage
7 Paid Holidays + 1 Floating Holiday
Paid Time Off (PTO)
Bonus plans
Tuition Reimbursement Program
Employee Assistance Program
Employee Referral Program
Dynamic Recognition and Rewards
Work with Industry-Leading Talent
Promotion and Advancement Tracks
Founded in 1993, MainSpring is headquartered in Frederick, Maryland. The firm supports a wide range of clients including businesses, non-profits and government agencies such as the Department of Defense.
Like our clients, people tend to stay at MainSpring. If you think you’re a match, let’s connect.
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Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Internet Publishing
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