We are currently seeking a skilled and driven individual to join our dynamic IT team at SGE Marketing- IT Services Inc. As a Technical Support Specialist, you will play a crucial role in providing technical assistance to our customers, ensuring seamless operation and excellent service delivery.
About Us
At SGE Marketing- IT Services Inc., a Spring-Green Enterprise company, we pride ourselves on fostering a culture of personal and professional growth. Our core values of Customer Focus, Pursuing Common Goals, Family, Integrity, Innovation, and Perseverance guide everything we do.
Position Overview
Reporting to the Director of Infrastructure, the Technical Support Specialist will be responsible for providing entry to mid-level technical support to our valued customers. This includes addressing issues related to computer hardware or software, handling support inquiries via phone or chat, and resolving help desk tickets promptly and efficiently. Flexibility and teamwork are key in this role, as occasional off-hours and weekend work may be required for projects or emergency support.
Key Responsibilities
Serve as the first/second level contact for customer issues, ensuring timely resolution and effective communication.
Collaborate with Third Party Vendors to resolve complex hardware/software issues.
Manage help desk tickets from submission to completion, providing regular updates on incident status.
Maintain user accounts across various software systems and asset databases.
Execute the 3-year computer refresh program and perform general preventative maintenance tasks.
Install, upgrade, and troubleshoot software applications, printers, and computer hardware.
Utilize diagnostic tools to troubleshoot network connectivity and workstation issues.
Demonstrate basic understanding of Networks, Servers, Audio/Visual, Smart Devices, and Telecoms.
Contribute to a project-based environment with flexibility and a strong spirit of teamwork.
Requirements
Bachelor's degree in Information Technology or related field preferred.
2 years of IT experience preferred, with proficiency in Windows 10/11, Office 365, and Microsoft Active Directory.
Familiarity with PC hardware installation and troubleshooting, enterprise anti-virus solutions, and helpdesk ticketing systems.
Experience in mobile device management, enterprise encryption solutions, and Windows PC/laptop management via Active Directory is a plus.
Relevant certifications such as CompTIA A+ or Microsoft Certifications are preferred but not required.
Valid driver's license with a good driving record is required.
Benefits
We offer competitive benefits including medical, dental, vision, life, and disability insurance, 401(k) participation, and paid holidays and vacation. Additionally, we provide a hybrid work environment, combining remote and in-office work flexibility.
Equal Opportunity Employer
We are an Equal Opportunity Employer, welcoming candidates from diverse backgrounds and industries to apply. Join us in our mission to deliver exceptional service while fostering personal and professional growth.
Employment Type: Full-Time
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Human Resources Services
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