Technical Support Specialist

Application Support -NY, NY

Long term contract

Pay $38

Hybrid

Job id -79810

Career Path Description:

A large financial firm is looking for a Support Analyst. Will be Responsible for Daily Technical Operations including Application Management and Support for all OMX provided services. This includes 24/7 Technical Operations and Application Support, managing Incidents for both internal and external customers, installing application updates and maintaining operational documentation and procedures.

Position responsibilities:

• Under direct supervision, configures, installs, maintains, and upgrades computer systems hardware and software.
• Under direct supervision, administers and maintains security of operating systems following established policies and procedures.
• Under direct supervision, provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers and storage devices.
• Performs recovery procedures, and monitors batch processes in accordance with established procedure. Education required: Degree qualified in Computer Science, MIS or other related discipline, or equivalent work experience.
• Experience Required: 0 to 2 years Certifications: None Specified Core Skills & Requirement:
• Functional knowledge: Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on task initially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as the employee gains more confidence and capability. Business expertise: Applies general knowledge of business developed through education or experience.
• Often needs help understanding the commercial side or key business drivers impacting the task/decision. Leadership: No supervisory responsibilities; accountable for developing technical contribution. Problem solving: Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments. Impact:
• Has limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines as described by supervisor. Interpersonal skills: Exchanges straightforward information, asks questions and checks for understanding. Technical Skills & Requirements: Analytical Thinking: Collects basic information needed to analyze a problem, situation or issue. Performs routine or basic data analysis, following the correct steps and using the appropriate tools, seeking guidance when necessary.
• Develops an understanding of how to analyze data and identify the implications of various courses of action. Project Management: Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers to successful project completion. Assists with research and provides input into project plans and milestones.
• Develops timing estimates for basic projects based on limited understanding of customers? business needs and time constraints. Technical Knowledge/Proficiency: Applies basic functional and technical knowledge, in addition to organizational and IT standards, techniques, and procedures when completing work.
• Seeks opportunities to build functional skills and technical expertise; gathers feedback from senior associates. Develops basic understanding of technical discipline, answering basic questions pertaining to a specific area of expertise. Troubleshooting/Technical Support: Documents basic problems and the steps necessary to implement the solution. Applies basic solutions to problems. Collects information to analyze basic problems and identify their origin. End-user Customer Support: Begins to develop rapport and relationships with customers by actively listening, resolving issues, recognizing when customers are dissatisfied, and ensuring needs have been addressed. IT Operations and Analysis: Follows standard procedures and processes to perform basic IT operations analyses, requesting assistance as needed.