Shifts: Day time, night time and weekend shifts available!
Must be able to successfully clear a criminal background check and drug test
**Must have 2 years of enterprise environment technical support experience working with ServiceNow ticketing system, Windows 10/11, O365, Mobile Device, Printers, etc.**
Overview:
Technicians in this role provide technical support in a contact center. The role will include troubleshooting remote hardware, custom and commercial software, and connectivity issues. Support is performed via phone and chat interactions utilizing remote access software. Support will include Windows 10/11, Office 365, laptops, desktops, printers, mobile devices, and numerous in-house, commercial, and mobile applications.
Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. To ensure your success and the success of the team, you will be measured on Key Performance Indicators. These include adhering to your schedule (especially attendance), first contact resolution, quality, and customer service. During the assigned shifts, candidates should expect nearly 100% of their day to be handling customer interactions.
Training:
Initial training period of 7 weeks is required with hours 8:00 AM - 4:30 PM, Monday thru Friday.
Permanent shifts will begin upon completion of Training.
Seniority level
Entry level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting and Financial Services
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