Technical Support Specialist

We are seeking a highly motivated Technical Support Specialist to join our team and provide exceptional support to our users. In this role, you will be the first line of defense for resolving a wide range of technical issues, ensuring user productivity and satisfaction.

Responsibilities:

• Troubleshoot and resolve user account issues in Active Directory, including password resets, permission management, and account lockouts.
• Configure and manage Local Area Network (LAN) and Wide Area Network (WAN) devices, ensuring optimal network performance and connectivity.
• Provide technical support for Microsoft Office 365 products, including Exchange Online, SharePoint Online, and Teams.
• Diagnose and resolve technical problems related to desktops, laptops, and peripherals.
• Document technical issues and solutions for future reference.
• Escalate complex issues to senior technicians when necessary.
• Maintain a positive and professional demeanor while providing excellent customer service.
• Stay up-to-date on the latest technologies and best practices.

Qualifications:

• Minimum 1-2 years of experience in a technical support role.
• Strong understanding of Active Directory and user account management.
• Experience configuring and troubleshooting LAN and WAN devices.
• Proficient in Microsoft Office 365 products and services.
• Excellent troubleshooting and problem-solving skills.
• Effective communication and interpersonal skills.
• Ability to work independently and as part of a team.
• A commitment to providing exceptional customer service.

Preferred Qualifications:

• A+ or equivalent certification.
• Experience with network monitoring tools.
• Experience scripting with PowerShell or similar scripting languages.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a fast-paced and dynamic environment.
• Gain valuable experience with the latest technologies.
• Be part of a supportive and collaborative team.