Technical Support Specialist
Hello,
Ringy is looking for technical support specialists to join our team. We are a fast growing tech company offering sales persons nationwide a CRM software. The role consists of assisting agents with questions and resolving issues regarding our software and other duties as assigned. Specific technical support specialist duties and responsibilities include but are not limited to answering phone calls and emails; responding to customer questions, complaints and cancellation requests, and walking customers through basic troubleshooting or setup processes.
Pay / Benefits
- $22+ an hour DOE
- Health / vision / dental insurance / life insurance
- Paid vacations and sick days
- 401(k) retirement plan
- $50 per month towards gym membership
Responsibilities
- Diligently answer client’s questions and concerns in our support queue with empathy and compassion
- Eager to accept inbound calls
- Occasionally participate in Webinars
- Utilize meeting softwares such as Zoom
- Manage customer relationships from initial contact through resolution
- Onboarding new users after 6 months of support training
- Other duties as assigned
Qualifications
- Highschool Diploma
- Minimum of 1 to 2 years experience supporting customers
- Exceptional verbal and written skills
- Aptitude for Technology
- Great attitude
- Capability of working remote
If this sounds like a good fit for you, email us a cover letter and your resume with references included. If we like what we see, we will then send you a little more about ourselves!
We look forward to hearing from you!
Cheers!
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Employment type
Full-time
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