Technical Support Specialist

About Vispero:

Vispero is the world’s leading provider of assistive technology for individuals who are blind or have low vision. Owning distinguished brands such as Enhanced Vision, Freedom Scientific, Optelec, The Paciello Group, and Interactive Accessibility, Vispero is dedicated to enhancing solutions that significantly improve people's lives. Our long history of developing innovative solutions helps individuals reach their full potential.

Job Overview:

Vispero is seeking a skilled Technical Support Specialist to provide essential troubleshooting and support for our hardware and software products. This role includes system configuration, monitoring, maintenance, resolving network issues, and creating how-to documentation. If you have strong problem-solving skills, exceptional customer service abilities, and thrive in a challenging yet positive work environment, we want you on our team.

Responsibilities:

• Provide comprehensive technical support and monitoring for all Vispero branded software and hardware.
• Assist users who are blind or have low vision via our ticketing system, email, and telephone; collaborate with IT colleagues and vendors to resolve software or hardware issues.
• Manage computer information systems, including configuration, monitoring, and maintenance tasks.
• Contribute to network troubleshooting and related problem-solving activities.
• Handle additional duties and projects as needed.

Basic Qualifications:

• Highly Proficient in the use of JAWS
• Proficient in Windows Desktop and Server Operating Systems, Microsoft Office, various browsers, PC/Laptop configuration, Registry settings, Remote Desktop, and VPN environments.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Outstanding verbal and written communication skills; able to effectively convey information to executives, business stakeholders, technical staff, and vendors.
• Demonstrated customer service excellence and strong interpersonal abilities.
• Capable of working independently as well as collaboratively in team settings.

Preferred Qualifications:

• Proven experience with email and phone systems support.

Education/Experience:

• At least 2+ years of relevant technical support experience.

The intended salary range for this role is between $16.00/hr and $23.00/ hr depending on experience.