Technical Support Specialist
Technical Support Specialist
California Department of Justice
Sacramento, CA
See who California Department of Justice has hired for this role
***Please note that the State of California requires you to complete the Civil Service application process, and applying on LinkedIn does not complete this process. For more information click on the Apply button, and one of our specialized recruiters will contact you to discuss next steps.***
Under general supervision of the Information Technology Manager I, you will work in the Enterprise Support Branch (ESB) to provide, technical support to the Department of Justice’s (DOJ) desktop hardware and software applications. This includes the creation and maintenance of DOJ’s desktop computing standards and the day-to-day technology support of DOJ staff and clients.
This unit also creates and maintains user accounts for network access, e-mail and remote access for all DOJ staff. In addition, the ESB manages and/or participates in special technical projects.
You will perform a wide variety of the more complex duties associated with support and ensures the security of the desktop environment throughout the DOJ. You will coordinate and/or serve as a technical project lead for projects assigned to this Section by provides overall direction, analytical and technical expertise relative to the support and services offered by the ESB.
Please note: Occasional travel may be required to provide assistance to DOJ satellite offices and special task forces. In emergency instances, it is possible the incumbent could be placed “on call” throughout the duration of the incident.
Desired Experience:
- Skill to troubleshoot and identify solutions to complex IT environment related problems.
- Experience configuring and utilizing various endpoint management tools such as Tanium, SCCM, and Intune.
- Ability to prioritize work assignments, work under pressure to meet deadlines and perform effectively in a fast-paced environment with constantly changing priorities.
Minimum Qualifications:
- Four years of general information technology experience performing technical and/or analytical tasks for computer systems or services in any of the six domains or emerging information technology fields
Classification: INFORMATION TECHNOLOGY SPECIALIST I
Compensation: $6,139.00 - $9,932.00
Benefits of working for the State of California:
- Work-life balance
- 11 paid holidays
- Flexible paid leave options
- Consistent wage increases
- Pension retirement
- Job Stability
- Health/Dental/Vision Insurance
- Public Service Loan Forgiveness (PSLF)
- And more!
-
Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Law Enforcement
Referrals increase your chances of interviewing at California Department of Justice by 2x
See who you knowFeatured Benefits
Inferred from the description for this job
-
Medical insurance -
Dental insurance -
Vision insurance -
401(k) -
Pension plan
Get notified about new Technical Support Specialist jobs in Sacramento, CA.
Sign in to create job alertSimilar jobs
People also viewed
-
IT Support Specialist
IT Support Specialist
-
Desktop Support Analyst
Desktop Support Analyst
-
Technical Support Specialist
Technical Support Specialist
-
IT Support Analyst
IT Support Analyst
-
Information Technology Support Specialist
Information Technology Support Specialist
-
Service Desk Analyst II
Service Desk Analyst II
-
IT Support Technician
IT Support Technician
-
Fully Remote Technical Support Agents
Fully Remote Technical Support Agents
-
Technical Customer Support Specialist
Technical Customer Support Specialist
-
Help Desk Specialist
Help Desk Specialist
Looking for a job?
Visit the Career Advice Hub to see tips on interviewing and resume writing.
View Career Advice Hub