Technical Support Representative

#WeAreTradeStation

Who We Are

TradeStation is an online brokerage firm seeking to level the playing field for self-directed investors and traders, empowering them to claim their individual financial edge. At TradeStation, we're continuously pushing the boundaries of what's possible, encouraging out-of-the-box thinking and relentless search for innovation.

What We Are Looking For

The Technical Support Representative is responsible for education and support of the TradeStation client base across different trading technology platforms (mobile, web and desktop). This position requires extensive troubleshooting skills and ability to effectively partner with other departments to insure proper service. The candidate will need to be detail oriented and will be required to learn different aspects and terminology in different markets.

What You’ll Be Doing

Assist clients and internal team members with escalated technical issues via telephone and email

Train clients on our proprietary trading software, acting as a subject matter expert for our customers

Act as liaison with other departments to drive resolutions for escalated issues

Ability to take ownership of issue reporting and resolution follow-up

Deliver Client Service and Account assistance for web, mobile and platform access points

Troubleshoot client software and hardware to resolve customer impacting items

Gather and document data for Quality Assurance teams regarding client cases, de-bugging, and software rollouts

Participate in product testing and QA review

The Skills You Bring

Constantly strive to educate and train other employees and clients

Strong desire to help others

Ability to deliver customer service excellence in all actions

Possess superior oral and written communication skills

Must be dependable, punctual and able to work in a dynamic fun work environment

Must have a confident and positive attitude that supports the goals of service excellence

Team player with strong leadership skills

Proficient in the areas of Technical Support and Client Services

Troubleshooting skills, with the ability to work through complex application and reported issues

Minimum Qualifications

Bachelor’s degree (Preferably Computer Science, MIT, IT, Finance or related discipline)

3-5 years of Technical Support experience

Microsoft Technology Associate (MTA), Microsoft Certified Solutions Associate (MCSA), Microsoft Certified Solutions Expert (MCSE)

Desired Qualifications

CompTIA Core Certification (IT Fundamentals, A+, Network+, Security+)

Securities Industry qualifications: Series 7, 63 & 3

What We Offer

Collaborative work environment

Competitive Pay

Yearly bonus and generous 401k plan

Comprehensive benefits for you and your family starting Day 1, including a Veterinary Discount Plan!

Generous Paid Time Off plans

Flexible working environment

TradeStation Account employee benefits, as well as full access to trading education materials

Pay Range (US) $48-60K (Countries outside of the US have differing ranges in accordance with local labor markets)

TradeStation provides equal employment opportunities to current and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, sexual orientation, age, pregnancy, disability, handicap, citizenship, veteran or marital status, or any other legally recognized status entitled to protection under federal, state, or local anti-discrimination laws.

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