An employer in Northwest Arkansas is seeking a Facilities Representative to join the team. Daily responsibilities include answering inbound phone calls regarding facilities issues and documenting reported events. Candidates will be identifying and responding to trends with alarms, defrosts, and work orders for refrigeration, HVAC, and lighting alert inquiries in stores nationwide. He/She will coordinate service with on-site technicians, store associates, level 3 teams and third parties where needed. This role requires heavy multitasking and navigating multiple applications at once. Candidates should be adaptable to learning from change, difficulties, and feedback. The ability to navigate multiple applications at one time, documenting and strong multitasking skills are required.
Desired Skills and Experience
- Exp. working in an environment with a high volume of inbound and outbound calls
- Demonstrates a fundamental level of critical thinking (diagnostics/problem solving and team working skills)
- Excellent written and spoken communication skills
- Strong multitasking skills - able to navigate multiple applications at one time
- Strong computer skills proficient in excel, dual screens and same time reporting
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Customer Service
Industries
Facilities Services and Retail
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