Technical Support Representative

Title: POS Support Technician

Type: Contract-to-Hire

Work Setting: Onsite (Irving, Texas)

Summary

Provide technical support for POS and payment solutions, including CLOVER, PAX, Pay Hub Gateway, Mobile, and eCommerce. Offer internal IT support as needed.

Essential Duties

• Technical Support: Troubleshoot product problems, resolve hardware issues, respond to escalated calls, and support IT issues affecting communication and connectivity.
• Quality Assurance: Complete initial setups timely, provide installation and product training, and perform research and testing before deployment.
• Customer Links: Create credentials and provide necessary links and resources for customers.
• Clover POS: Deploy, set up, troubleshoot, gather information, create tickets, and test new product enhancements.
• PAX POS: Troubleshoot issues, build files, handle orders and deployment, re-program, collaborate with PAX support, and test new product enhancements.
• Dejavoo Support: Create files, set up, install, train, provide service, escalate issues, and test new product enhancements.

Education and Experience

• Technical High School Diploma required; some college preferred.
• Minimum of 3 years of technology experience.
• Strong problem-solving, verbal, written, research, organization, and attention-to-detail skills.
• Ability to multi-task and work well in a team.

Skills and Requirements

• Proficient in Excel for data entry and simple calculations.
• Able to interpret data and recommend actions.
• Strong deductive reasoning and time-management skills.
• Excellent customer service and business writing skills.
• Critical thinking skills; bilingual is a plus.

Other Qualities

• Punctual and reliable attendance.
• Enthusiastic and competent phone demeanor.
• Comfortable asking questions and seeking new assignments.
• Ensures work is accurate and complete.
• Seeks guidance when needed.
• Remains polite and calm under pressure.
• Eager to learn new things and able to work independently.

Kindly no C2C or C2H for this opportunity.