Revolutionize Healthcare with Exceptional Support: Technical Support Representative
We are transforming the healthcare industry by streamlining surgical coordination. Our passionate team has developed a market-leading SaaS solution trusted by renowned surgical practices across the United States. As we continue our nationwide expansion, we seek a tech-savvy and service-oriented individual to join our growing Customer Support team.
Your Mission:
Master our cutting-edge platform and become the primary liaison between clients and our innovative solutions
Expertly manage the support desk, handling inquiries through ticketing and phone systems
Provide unwavering technical and non-technical assistance, resolving tier 1 to 3 support tickets independently
Meticulously document customer interactions, issues, and requests, ensuring seamless communication
Collaborate with vendors (HL7 and API) via email and phone calls, fostering strong partnerships
Configure new clients on our system, ensuring a smooth onboarding experience
Serve as the vital link between Professional Services and R&D teams, facilitating efficient cross-functional collaboration
Offer internal support as needed, contributing to the success of our dynamic organization
Requirements
Minimum of 2+ years of experience in Technical Customer Support, demonstrating your expertise
Exceptional communication skills, both verbal and written, to convey complex information with clarity
Hands-on experience working with API and HL7, enabling you to hit the ground running
Agile problem-solving abilities and a quick learning curve, ensuring efficient issue resolution
Meticulous organization and attention to detail, ensuring no request falls through the cracks
Ability to thrive independently and as a team player, adapting to diverse collaborative environments
Self-motivated and skilled at prioritizing tasks, managing multiple projects with ease
Composure under pressure, maintaining exceptional service during peak demand
Work Schedule: Monday-Friday, generally MT or PT, from 9 AM to 5 PM, with flexibility.
Seniority level
Associate
Employment type
Full-time
Job function
Engineering
Industries
Non-profit Organizations and Primary and Secondary Education
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