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Job Title:Technical Support Engineer - Platform Technologies Job Location:CA 92121 (on site) Benefits: Full Time $65,840 -$95,840 Medical & Dental PTO Duties/Responsibilities: We are looking for a Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the ServiceNow Technical Support team focusing on ServiceNow Platform Technologies. This includes being the first point of escalation within the technical support team and mentoring junior team members in the various technologies. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Engineer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.
Skills: In order to be successful in this role, we need someone who has: Demonstrated ability to troubleshoot difficult technical issues Working knowledge of the components in a web applications stack Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok) Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell) Experience with relational databases (e.g. MySQL, Oracle) Experience administering: Linux/Unix OR Microsoft Server Excellent verbal and written communication skills Works well in a team environment Strong personal commitment to quality and customer service Ability to understand and communicate complex technical systems Proven ability to maintain a professional demeanor when handling complex user issues  Desired Skills A fundamental understanding of ITSM, ITIL, or CMDB Deep understanding of JavaScript. Advanced MySQL or Oracle experience Experience diagnosing performance degradation Understanding of remote administration via SSH, SNMP, WMI, Powershell. Education: The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Powered by JazzHR
Seniority level
Entry level
Employment type
Full-time
Job function
Information Technology
Industries
Business Consulting and Services
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