True Anthem provides data-driven social publishing to some of the world’s most prominent media companies including Reuters, Bell Media, ABC, American City Business Journals, and Dotdash Meredith, among others. Our solution leverages big data analytics and viral prediction to identify and distribute trending content in real time across the social web. Investors in True Anthem include CrunchFund, CoreVentures, and others.
This is a unique opportunity to join a fast-growing company on the ground floor. The right candidate will be instrumental in providing value to our clients and shaping the direction of our product and business.
As a member of the Customer Success team, you’ll be assisting in the onboarding of new clients, providing quality assurance and diagnosis of technical issues and sustaining and optimizing the performance of our customers. This role requires experience working with external technical stakeholders and internal developers to create a seamless integration experience for our customers.
Responsibilities
Lead technical configuration and onboarding of customers
Provide Level 1 and Level 2 customer and technical support
Debug complex issues not only within our own codebase but also with the many technologies employed by our customers
Develop new features and functionality within our internal tools
Collaborate closely within engineering and with sales and account teams
Provide feedback regarding customer conversations, ideas, and concerns to our product and development teams
Provide rotating weekend on-call coverage
Qualifications
At least 2 years minimum experience in a technical role
Experience with several scripting/programming languages and version control systems
Excellent communication, critical thinking, analytical and presentation skills
Ability to present technical ideas and high-level concepts to team members with varying degrees of technical knowledge
Bonus
Experience with technology in our infrastructure that includes Google Cloud, Golang, React, Kubernetes, PostgreSQL, MongoDB, Apache Solr, Clickhouse
Bachelor's degree in a technical field
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Advertising Services
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