Russell Tobin

Technical Support Engineer

Russell Tobin San Diego, CA
Russell Tobin

Technical Support Engineer

Russell Tobin San Diego, CA
2 weeks ago 39 applicants

See who Russell Tobin has hired for this role

What are we looking for in our Technical Support Engineer ?

The Information Technology team at Russell Tobin & Associates is supporting one of the top Technology client that has an opening for a Technical Support Engineer (Automation).

Location: San Diego, CA

Pay Rate Range: $30 - $40/hour W2, based on experience

Duration: 12 months contract

Responsibilities:

  • Technical Support Engineers are responsible for managing and resolving the most challenging issues for the ServiceNow platform.
  • This includes being the first point of escalation within the technical support department as well as providing regular communication updates to customers on the progress of their requests/cases.
  • The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
  • This is a customer-facing role and therefore it requires strong interpersonal and customer service skills in addition to strong technical skills.

What you will do in this role:

  • Experience writing and debugging JavaScript Code
  • Working knowledge of object-oriented programming (Java and JavaScript) Understanding of SQL and database concepts
  • Working knowledge of Web Technologies (Apache, Tomcat, HTML, XML, JSON)
  • Understanding of remote administration via SSH, SNMP, WMI, Powershell
  • Understanding of Networking concepts including TCP/IP, HTTP, concepts of firewall, load balancer and ports
  • Familiarity with VMware, AWS, Azure,Event Management Systems.
  • Excellent troubleshooting skills

Benefits Info

Russell Tobin offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance and employee discounts with preferred vendors.

#CB

Rate/Salary: $30 - $40/hour W2, based on experience

  • Seniority level

    Entry level

  • Employment type

    Contract

  • Job function

    Information Technology

  • Industries

    Staffing and Recruiting

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