Technical Support Engineer

Midea America Corp. is one of the world’s largest home appliance brands, offering the most comprehensive selection of products in the world to fully serve the needs of day-to-day living at home, at work, or anywhere else you go. In North America we strive to aim high, put the customer first, transform, and innovate the marketplace, utilizing our commitment, dedication, inclusion, and partnership with our teams. We are a global company with over 150,000 employees and operations in more than 195 countries. As a publicly listed company, we are also ranked #245 as a Fortune Global 500 company and offers one of the most comprehensive ranges in the home appliance industry. Midea America is a subsidiary of Midea with over 200 employees in the US and we are expanding our presence in North America.

Responsibilities:

• Communicate with customers for daily technical inquiries and provide the solution.
• Responsible for the full lifecycle management of products, combining the development and changes of the market, technology, etc., to manage the lifecycle of product planning, launch, upgrading, iteration, and delisting.
• Collaborate with Product Supervisor to plan and manage customer product lines in business regions, prepare regional product maps, and organize market analysis.
• Collaborate with pre-sales and after-sales technician to plan new products based on market demand, conduct product transformation, prepare product launch materials, follow up and rectify market quality.
• Cooperate with headquarter promote our new product and work with sales to achieve new business opportunities.
• Responsible for refining the selling points of planned products in various regions, and supporting the launch of new products through production, research, and sales.
• Collaborate with Product Supervisor to conduct market industry and competitor trends survey, regularly collecting and analyzing industry, market, and competitor information.

Requirements:

• Bachelor’s Degree, preferably in Mechanical Engineering
• 3+ years of customer-facing residential HVAC experience
• Strong interpersonal skills with the ability to communicate with technical teams
• Strong problem-solving skills and ability to organize/execute a strategy
• A proven leader with the ability to influence others at all levels within the organization
• Goal-oriented & self-managed
• Ability to thrive in a collaborative team environment
• Experience identifying opportunities to provide excellent value for the customer

Midea America Corp. is an equal-opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.