Technical Support Engineer

Job Description:

Position: HVAC Western / Eastern Technical Support Engineer / Manager (US Sales Company)

Reports to: Sales VP

Work Location: New Jersey / Remote

Worker Type: Full time

Company Profile:

We are a prominent US-based domestic air conditioning sales company, dedicated to providing homes with comfortable, efficient, and eco-friendly cooling solutions. With continuous technological innovation and exceptional customer service, we have established a solid reputation in the market. To further enhance customer satisfaction and drive business growth, we now invite a passionate and experienced Product Manager to join our team.

Position Overview

As a Technical Support Manager, you will be responsible for overseeing the technical support operations, ensuring efficient and effective handling of technical issues, and driving product development and quality control. Your primary responsibilities include but are not limited to:

Responsibilities

• The annual new product planning and technical resource investment, ensuring the integrity of the product lines on sale in each region.
• Overall control of the development progress of new products, and promoting the achievement of new product conversion rate and product delivery timeliness rate indicators.
• Organizing market analysis, product benchmark, problem exposure, improving product structure, and increasing product sales.
• After-sales complaint management, quality control, risk warning, and conveying quality pressure to responsible departments.
• Overall management of spare parts, assisting the business in the development of the spare parts market.
• The quality control of prototypes, ensuring the qualified rate of samples, and improving the conversion rate of prototypes.
• The planning and coordination of IT projects of the Technical Support Department.

Qualifications:

Education

• A bachelor's degree in Engineering, Computer Science, or a related field is preferred.

Experience

• Minimum of 5 years of experience in technical support, product development, or related roles.
• Proven experience in managing and leading a technical support team.

Knowledge, Skills and Abilities

• Knowledge: Strong knowledge of product development processes and quality control methodologies in the HVAC industry.
• Skills: Excellent problem-solving skills and attention to detail; strong communication and interpersonal abilities.
• Travel: Willingness to travel within the US to meet with clients and attend industry events. Ability to travel as needed up to 70%.
• Technology: Proficient in using Microsoft Office Suite, and other sales-related tools.
• Qualified applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

Company Website: www.auxair.com/us

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.