We are currently seeking qualified candidates who meet the following requirements.
Responsibilities
Offer technical support to customers via phone, email, or chat, addressing issues pertaining to software, hardware, and network connectivity.
Diagnose and resolve technical problems while escalating intricate issues to appropriate teams or senior engineers.
Document and track customer issues using our ticketing system, ensuring precise and timely resolution.
Collaborate with internal teams, including development and quality assurance, to identify and resolve product-related issues.
Communicate effectively with customers, providing updates on the status of their inquiries to ensure their satisfaction.
Create and maintain knowledge base articles and documentation to aid customers in resolving common issues.
Participate in training sessions to stay updated on product features, enhancements, and troubleshooting techniques.
Provide feedback to product development teams based on customer-reported issues and suggest improvements to products and services.
Requirements
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience).
Demonstrated experience in a technical support role, preferably in the software or technology industry.
Profound knowledge of computer systems, networks, and troubleshooting methodologies.
Familiarity with help desk ticketing systems and remote support tools.
Exceptional communication and customer service skills, with the ability to explain technical concepts clearly and concisely.
Capability to work independently and collaboratively in a fast-paced environment.
Strong problem-solving skills with keen attention to detail.
Availability to work flexible hours, including evenings and weekends, as needed.
If you meet these qualifications, please submit your application via link provided in Linkedin. Kindly do not call the general line to submit your application
Seniority level
Mid-Senior level
Employment type
Contract
Job function
Information Technology
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at ACS Consultancy Services, Inc by 2x