Technical Support Analyst

Selby Jennings has partnered with a Global FinTech who is in the market for a Technical Support Analyst:

Responsibilities:

Triages issues that are submitted via the phone and/or ticketing system.

• Resolves the issue(s), ideally without escalation.
• Escalates if / when appropriate.
• Follows up on outstanding issues to help ensure a timely resolution.
• Is able to work a variety of shifts on a rota basis, possibly including overnight, weekends, and federal holidays.
• Keeps Company management and project management team members informed of critical issues so they can be addressed immediately.
• Monitors critical processes to ensure they complete timely and as expected.
• Monitors system events and engages resources appropriately.
• Follows policy, process and procedure regarding handling and access of environments containing client data.

Qualifications:

• Understands multi-tier web-based software solutions and the trade-offs associated with developing to this technology set.
• Able to prioritize multiple requests according to both urgency and importance.
• Strong written and verbal communication.
• Able to query and interact with Microsoft SQL Server databases.
• Able to configure, review, and test software for desired functional results.
• Understands components of computer networks, VPNs, and Certificates.