Technical Support Analyst
Technical Support Analyst
Selby Jennings
United States
See who Selby Jennings has hired for this role
Selby Jennings has partnered with a Global FinTech who is in the market for a Technical Support Analyst:
Responsibilities:
Triages issues that are submitted via the phone and/or ticketing system.
- Resolves the issue(s), ideally without escalation.
- Escalates if / when appropriate.
- Follows up on outstanding issues to help ensure a timely resolution.
- Is able to work a variety of shifts on a rota basis, possibly including overnight, weekends, and federal holidays.
- Keeps Company management and project management team members informed of critical issues so they can be addressed immediately.
- Monitors critical processes to ensure they complete timely and as expected.
- Monitors system events and engages resources appropriately.
- Follows policy, process and procedure regarding handling and access of environments containing client data.
Qualifications:
- Understands multi-tier web-based software solutions and the trade-offs associated with developing to this technology set.
- Able to prioritize multiple requests according to both urgency and importance.
- Strong written and verbal communication.
- Able to query and interact with Microsoft SQL Server databases.
- Able to configure, review, and test software for desired functional results.
- Understands components of computer networks, VPNs, and Certificates.
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Seniority level
Associate -
Employment type
Full-time -
Job function
Information Technology -
Industries
Professional Services and Financial Services
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