Technical Specialist - Wireless & Optical Network Technician

Enterprise Technology is looking for an individual with strong technical and troubleshooting skills to support wireless network operations at Walt Disney World Parks and Resorts. The Wireless & Network Technician will provide remote and field support, be accountable for site surveys, equipment installations, and implementation of wireless solutions across property. This individual should have a shown understanding of Wi-Fi, Cellular, and Radio networking proven through past examples.

This position will report to the Manager, Telecom Network Operations & will be on-site in Orlando, FL.

What You Will Do

• Provide hands-on and remote support for Wi-Fi, Cellular, and radio upgrades, installations, and routine & emergency maintenance
• Provide onsite consultation to customers and ensure 24x7 operational support of multiple wireless networks to maintain SLAs and high Disney standards
• Provide operational design input into new and supplemental wireless deployments
• Collaborate with other network engineering teams and service suppliers to provide wireless solutions
• Conduct wireless RF surveys to deliver to business units
• Collaborate with internal and external teams to understand issues and recommend wireless solutions
• Perform and interpret survey results and draw conclusions for in-depth troubleshooting
• Perform fiber-optic tracing and patching
• Coordinate and validate network changes
• Provide oversight to cellular and radio project deployments
• Provide level 2 support to triage optical and wireless connectivity issues including, but not limited to: hands on repair, RF Survey, fiber-optic testing, and Heat Map generation
• Respond to and resolve network and wireless failures across property
  
  
  

Required Qualifications & Skills

• 5+ years in the Telecommunications Industry.
• 3+ years network and wireless engineering experience
• Strong knowledge of Wi-Fi and Cellular characteristics, and RF signal propagation
• Solid understanding and experience with enterprise wireless support, sustainment, and implementation
• Solid understanding of cellular based networks including LTE handoff and CBRS technology
• Solid understanding of GPON networks and fiber optic installation standard processes
• Proven ability to use various Wireless survey tools (AirMagnet, PC-Tel, See-Hawk, Anritsu, etc.)
• Solid knowledge of fiber-based networks, networking and GPON solutions
• Moderate experience with Cisco Prime, WCS, or NCS
• Understanding of wireless protocols including LTE, 802.11x, etc.
• Strong understanding of quality construction practices and jobsite safety
• Advanced user of Microsoft Office Suite and Smartsheet
• Strong understanding of Aruba; Mobility Conductor, Airwave, Central, access points and diagnostic devices such as Cape Sensors
• Passion for, and knowledge, of Wireless systems and solutions
• Proven success collaborating with a range of partners
• Documentation experience with test results, maintenance plans, and network diagrams
  
  
  

Education

• Degree in a technical related field, appropriate certifications, or equivalent work experience
  
  
  

Preferred Education

• Bachelor of Science Degree in Engineering, Technology, or Computer Science
• CCNA-Wireless certifications