Quiq is looking for an experienced professional with a passion for customer success to help on-board and support Quiq customers. As a Technical Solutions Specialist, you will be interacting with new Quiq customers and must have a friendly personality, a strong technical background, and great written and verbal communication skills. We want every Quiq client to be delighted with the Quiq software and service. This role plays a key role in delivering exceptional customer experiences.
Duties and Responsibilities:
Manages and assist clients in the implementation of Quiq
Professionally and effectively represents Quiq during the customer implementation process
Evaluates customer needs and develops configurations that support business processes
Execute on delivery and implementation plans
Guides customers on the best practices as it relates to their use cases
Tests and troubleshoots final system setups
Contributes in the development of project plans
Provide training and end-user support during and after the implementation process
Assists in the support of the application
Independently manages multiple projects to their completion
Desired Skills & Experience:
At least two years implementing or supporting cloud marketing, sales or service systems
Familiarity with chatbots, conversational design, and conversational automation
Basic understanding of web technology (HTML, JavaScript, CSS)
The ability to understand and interface with simple APIs (Webhooks, REST, JSON)
Familiarity or experience with coding, e.g. Java, Python.
Familiarity with CRMs including Oracle Service Cloud, Salesforce, and Zendesk
Experience with business process automation (logical rules based systems).
Experience working with customers during implementation and support, gathering requirements, understanding business goals, and crafting solutions to deliver customer value and satisfaction
Ability to handle multiple concurrent projects
Meticulous project management skills
A positive can-do attitude and excellent customer interaction skills
Ability to work independently with minimal supervision
Benefits and Perks
100% company paid family medical and 100% individual dental and vision insurance coverage
Market competitive total compensation package
Flexible, unlimited vacation policy
Stock options
Quiq is an equal opportunity employer. We are a welcoming place for everyone, and we do our best to ensure people feel supported and connected at work. Applicants need to have the authority to work in the US. As we are at an early stage, immigration sponsorship is not available.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Customer Service, Information Technology, and Engineering
Industries
Software Development
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