Must have strong expertise in either Java or Python, Node.js
Skillset should have the following JSON, Redis / MongoDB, Web Sockets.
Knowledge of AI, NLP, ML, Chat bots will be added advantage.
Knowledge on Linux / Unix flavours.
Experience in Web Services using REST, SOAP.
Knowledge of different authentication and authorization techniques.
Candidate must have hands on experience in server-side programming independent of technology
Strong knowledge of code documentation and handover.
Experience building scalable, high-available mission-critical platforms.
Exposure to any of the cloud platforms like AWS/GCP/Azure.
UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
Experience Required
Technology requirements:
Min 7+ yrs hands on KORE.ai, SmartAssist, IVR Technologies, Java, Java Script, Python.
Good experience on Conversational AI Platform.
Exposure to Gen AI and its concepts with conversational AI Products.
Good experience in understanding the business requirements and creating chatbots in Kore.ai XO Platform, Search Assist.
Experience on Node Js used for chatbot backend technology.
Good experience in Design and Solution Architecture for creating chatbots & voicebots using Kore.ai
Responsibilities
Provides subject matter expertise in building bots using Kore.ai across domains (voice, web agent assist).
Expertise in applying the build once/deploy multiple strategy for bots across chat, voice and agent assist.
Expertise in troubleshooting Kore.ai errors.
Expertise in translating business requirements into a bot dialog flow using the key features of Kore.ai.
Ability to lead technical design sessions with cross-functional teams (developers, UX designers, data analysts, product owners).
Willingness to provide guidance and support as developers, data scientists, ux designers are learning this new way of working.
Provides subject matter expertise for unit and integration testing for features developed on the Kore.ai platform.
Assistance in creating runbooks and documenting production support guidelines based on experience at other firms.
Serves as a Kore technical ambassador as the team identifies Kore defects and / or Kore feature requests.
Participates in design, code, and test inspections throughout the life cycle to identify issues.
Explains technical considerations at related meetings, including those with internal departments.
Writes and elevates code using SDLC tools and process.
Consults on implementation of knowledge and call summarization features, inclusive of Gen AI.
Support during production incidents involving the Kore platform and features running on the platform.
Provide Subject matter expertise in monitoring and telemetry tools and provide guidance in defining SLO/SLA for each bot.
Other duties as agreed to by both parties.
Will work in high traffic / real-time Enterprise apps.
Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems.
Will gain experience in scaling applications and database infrastructure.
Able to lead the team from technical, managerial leaders hip perspective.
Inspire & motivate team-mates and be a cross-functional go-to-person.
Implementing proofs of concept, prototypes and production-grade software.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Engineering and Information Technology
Industries
IT Services and IT Consulting
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