Technical Instructor -- Remote | WFH

Join a mission-driven organization pioneering industry cloud solutions, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we recently surpassed $2B in revenue with extensive growth potential ahead.

Our core values are: Do the Right Thing, Customer Success, Employee Success, and Speed. In 2021, we made history by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on our customers, employees, and communities.

The Role

We are an industry leader in providing advanced cloud software solutions for the Life Sciences industry. We deliver training and certification programs to grow and validate the knowledge of those who use, implement, and manage our technology and data solutions.

Each year, thousands of our customers, partners, and employees around the world seek to gain job-ready skills, build confidence, and advance their careers. As a technical instructor, you will train and educate them through a comprehensive curriculum and a wide range of training programs to elevate their skill set and succeed in their roles, ranging from highly technical platform architects, developers, and administrators to application-specific business analysts and super users.

You will deliver and manage these programs and serve as both a product expert and an evangelist, enabling learners to leverage our products to their full potential.

What You'll Do

Deliver engaging learning experiences with appropriate classroom management and audience-engagement methods in a primarily virtual environment with the potential to travel on-site.

Proactively maintain, develop, and strengthen your training delivery expertise and technical product knowledge.

As an ambassador for training services, collaborate and build relationships with subject matter experts, key stakeholders, and the technical curriculum development team to further develop, refine, and maintain the training program.

Participate in and lead initiatives that support our business goals and strive to improve the learner experience overall.

Demonstrate a strong self-accountable attitude and initiative in identifying and highlighting enhancements in training delivery approach and content.

Work with leadership to champion continuing development by incorporating ongoing learning opportunities and delivery strategies.

Provide ongoing support to trainees through Q&A, office hours, and troubleshooting challenges they encounter.

Requirements

3+ years of experience in coaching and delivering technical enterprise software training to customers.

Possess effective presentation skills in a variety of formal settings.

Demonstrate a solid understanding and application of adult learning principles and training evaluation.

Excellent verbal, reading, and writing ability in English.

An eye for quality and a committed focus on customer success, employee success, speed, and doing the right thing.

Ability to travel to deliver on-site training upon request (up to 20%); international travel may be required.

Nice to Have

Experience with relational databases.

Experience in the life sciences industry or with products and/or processes related to life sciences.

Experience in implementing technical cloud-based solutions.

Perks & Benefits

Medical, dental, vision, and basic life insurance.

Flexible PTO and company-paid holidays.

Retirement programs.

1% charitable giving program.

Compensation

Base pay: $70,000 - $120,000

The salary range listed here complies with local regulations and represents a potential base salary range for this role. Actual salaries may vary within the range above or below, depending on experience and location. Compensation is based on individual qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation, such as variable bonus and/or stock bonus.

Our headquarters is located in the San Francisco Bay Area with offices in more than 15 countries around the world.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristics protected by local laws, regulations, or ordinances.

Employment Type: Full-Time