Technical Implementations Manager

Job Title: Technical Implementation Manager

Location: Remote (must be located in Austin, Texas area)

The Technical Implementation Manager will create detailed plans to implement complex systems and solutions. You will oversee the project from the initial scope assessments all the way to roll out and monitoring. You will liaise between different department stakeholders and executive leadership to best align projects with overall business objectives. Your role encompasses facets of project management, client communication, and technical expertise to facilitate a smooth transition and enable clients to realize the full value of the services or products provided. This is a senior-level position, and our ideal applicant has considerable professional experience in a project management role. You also need to have the proven capability to lead teams and manage multiple groups.

Job Type: Full-time

Responsibilities and Duties:

• Solution with the client to develop processes and procedures to meet the customer use cases and requirements
• Implement complex systems and solutions in support of organizational objectives
• Form initial scope assessments, define work plans and roadmaps, and oversee groups executing implementation plans
• Liaise between departmental stakeholders and executive leadership to ensure alignment of all systems implementation
• Monitor systems past roll out and create reports detailing insights and potential improvements for future initiatives
• Communicate proactively with all involved personnel to provide encouragement, identify problems, create solutions, and implement efficiency improvements
• Work closely with the development team to prioritize and advocate for customer needs and develop a roadmap for customer requirements
• Collect and analyze feedback from clients to continuously improve the implementation process and customer satisfaction
• Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes
• Engage with executive stakeholders and participate in steering committees
• Liaise between technical and non-technical teams to translate operational needs into technical solutions

Required Education: Bachelor’s degree in engineering, computer science or related field, or equivalent work experience (Preferred)

Required Skills:

• Extensive leadership experience and strong teaming abilities
• Excellent problem-solving skills
• Experience working with quality management approaches, techniques, and principles to ensure quality project delivery
• Full understanding of software development lifecycle and best practices
• Strong oral and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders

Required Experience:

• Minimum seven years experience in the IT field as a senior implementation manager to include interactions with customers, project management and development

Preferred Experience

• Job experience in public safety, law enforcement, CAD, and/or RMS

Other Requirements:

• Language: English

Benefits:

• Competitive salary and bonus program in an entrepreneurial environment.
• Excellent health, dental, and vision insurance (70% company paid).
• Unlimited paid time off plan plus paid holidays.
• 401k with company matching.