The Technical Consultant is responsible for a variety of roles in Service Delivery including solution design, technical implementation, application / business rules configuration, deployment, training and documentation as a sole contributor or part of a larger project team. This person leads the implementation through a proven, structured methodology where the solution will be deployed, knowledge transferred, best practices adhered to and go-live completed. These projects combine on-site and remote work and provide a very dynamic work environment.
To ensure the clients' and Company's needs are met, the Technical Consultant will regularly collaborate with other members of the Delivery team and colleagues from a range of departments, such as Sales, Presales, Product Management, Development, Customer Success, Operations and senior management.
The Technical Consultant develops a specialization within a specific domain of expertise. The Technical consultant works independently as well as in teams. They are often responsible for the completion of parts of multiple projects or activities by leading a small team. This person is client focused and able to deliver technical information to a wide range of audiences that vary in technical understanding.
Position reports to: Post Services Delivery Sr. Manager
Position requires you to manage other employees: No
Location: Remote US
Responsibilities
Understand customers’ requirements and their technical architecture, designing solutions for customer’s business requirements.
Manage the technical proposal process and ensure that information and recommendations addressing customer requirements are accurate, properly defined, and detailed.
Develop user interfaces, databases and backend logic for the integration of a labelling system with various third-party systems such as ERPs, WMS, MES or PLC.
Perform installation, configuration, deployment, administration, and maintenance of solutions that implement industry standards using cloud and/or on-premises.
Create and execute user acceptance testing materials.
Provide labeling process and solution consulting.
Proactively communicate statuses to Project Manager including identifying potential roadblocks.
Assist in the coordination of project activities such as schedules, subcontractor interactions, report creation, presentation preparation, and status reporting.
Manage minor and medium sized solution implementation projects.
Provide third level technical support on-site and remotely.
Ensure a high level of customer satisfaction through the effective delivery of services.
Instill trustworthy and resourceful relationship between clients, partners and Loftware.
Preferred Qualifications
Bachelor’s degree or equivalent along with 3-5 years in a technology environment.
Ability to assess client’s needs and management requirements and creatively provide solutions that address those needs, solve clients’ problems, and add value to the clients’ organization.
Strong knowledge of Microsoft SQL principles including normalization and stored procedures.
SQL Server 2012 and above database creation and management.
Windows Server 2016 and above management (IIS, Active Directory).
Experience with both object-oriented programming (C# / .NET Framework) and scripting (VBScript, Python).
Familiar with communication channels (TCP/IP, HTTP, RESTful services) and network principles (DNS, DHCP).
Familiar with Agile Development Methodology.
Excellent communication skills, both verbal and written including the ability to convey technical principles to a non-technical audience.
Fluency in English language. German, Italian, Spanish or French language is a plus.
Soft Skills
Self-motivated and able to prioritize and take ownership of implementation issues from origination to resolution.
Excellent problem solving, troubleshooting, organization, and time management skills.
You must be tenacious, intelligent, and entrepreneurial in nature.
Excellent written and verbal communication skills
Able to build trust and rapport quickly.
Competitive drive and determination.
Strong communications skills.
Customer focused.
Strong interpersonal skills.
Strong problem-solving skills.
Self-starter with a strong work ethic.
Must be able to grasp technical concepts quickly.
Driven to create value in a growing organization.
Commitment to ensure customer deadlines are met.
About Loftware
Offering the industry’s most comprehensive digital platform, with SaaS, cloud-based, and on-premise solutions, Loftware redefines how enterprises create, manage, and print complex labeling and packaging artwork and scale across their operations. Loftware solutions integrate with SAP®, Oracle®, and other enterprise applications to produce mission-critical barcode labels, documents, RFID smart tags, and packaging artwork.
Our combined platform – whether for labeling, artwork management, or both – enables customers to uniquely meet regulatory mandates, mitigate risk, reduce complexity, ensure traceability, improve time to market, and optimize costs as they meet customer-specific, brand, regional, and regulatory requirements with unprecedented speed and agility.
We look forward to receiving your application!
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Information Technology
Industries
Software Development
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