As a Tech Support Specialist, you will provide our customers with technical support and product expertise. You’ll work in a fast-paced environment that requires a keen eye for detail and a passion for problem-solving. Excellent interpersonal communication skills and the ability to work well in a team environment are essential.
Key Responsibilities
Help customers deploy our solutions
Troubleshoot tech issues reported by customers
Provide basic product training to customers
Respond to customer issues on time
Act as a bridge between customers and our internal product team
Skills/Qualifications
Experience with device management systems, such as Google Workspace, Intune, JAMF, etc
Understanding of basic networking configuration on Windows, Macs, and iPads
Familiarity with software installation on Mac and Windows
Ability to effectively communicate with customers via emails, ticketing system, and online meetings
A strong desire to learn, grow, and take on tough challenges daily
Strong written and oral communication skills
Work Location
Remote
Employment type
Full-time
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