Tech Support Specialist
Tech Support Specialist
Job Description
As a Tech Support Specialist, you will provide our customers with technical support and product expertise. You’ll work in a fast-paced environment that requires a keen eye for detail and a passion for problem-solving. Excellent interpersonal communication skills and the ability to work well in a team environment are essential.
Key Responsibilities
- Help customers deploy our solutions
- Troubleshoot tech issues reported by customers
- Provide basic product training to customers
- Respond to customer issues on time
- Act as a bridge between customers and our internal product team
Skills/Qualifications
- Experience with device management systems, such as Google Workspace, Intune, JAMF, etc
- Understanding of basic networking configuration on Windows, Macs, and iPads
- Familiarity with software installation on Mac and Windows
- Ability to effectively communicate with customers via emails, ticketing system, and online meetings
- A strong desire to learn, grow, and take on tough challenges daily
- Strong written and oral communication skills
Work Location
Remote
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Employment type
Full-time
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