Tech Support Engineer
This role is with prominent global investment firm known for its innovative approach to hedge fund management. With offices around the world and a team of approximately 200 professionals, you will have ample room for growth within their small, nimble teams. Known for implementing cutting-edge technologies and managing a highly available infrastructure, they are looking for an exceptional Technical Support Engineer to join their dynamic Information Technology team.
As a Technical Support Engineer, you'll play a hands-on role in engineering, deploying, and sustaining systems and applications crucial to their active trading environment. Working closely with end-users, you'll be a key player in delivering rapid technology adaptation, and lifecycle support for applications, desktops, and scripts primarily based on Microsoft technologies with a sprinkle of Linux. They’re looking for individuals with a knack for designing desktop solutions, and a genuine passion for technology.
They are known for offering competitive compensation packages to attract top talent.
The base ranges from 70-100K depending on interview performance, years of experience, level of education obtained, and skill set. This package will include excellent benefits and a strong bonus.
5 days a week onsite in Seaport area of Boston.
Responsibilities
- Offer practical, day-to-day assistance to company personnel
- Record, monitor, and oversee user issues to ensure timely solutions
- Configure and oversee Windows desktop setups, encompassing VMs, Terminal Servers, AD, DNS, and Group Policy expertise
- Effectively manage multiple concurrent requests, set priorities, and deliver efficient service
Requirements
- Minimum of 2 years of pertinent experience in IT support within a professional setting
- Profound familiarity with Office 365 functionalities (Exchange, Azure, Sharepoint, Teams)
- Preferable background in computer hardware
- Essential analytical and problem-solving aptitude, coupled with the capacity to work autonomously
- Thorough understanding of Windows 10 OS maintenance
- Addressing daily support tickets spanning Tier 1 to Tier 2 assistance needs
- Basic proficiency in Linux administration considered advantageous
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Seniority level
Mid-Senior level -
Employment type
Full-time -
Job function
Information Technology -
Industries
Venture Capital and Private Equity Principals, Financial Services, and Investment Management
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