Tech, Information Technology (Graveyard)

Summary Statement

The IT Technician is a qualified Computer Technician who will install, maintain, and repair hardware, software, and network devices. This position will ensure that adequate IT infrastructure is in place and is used to its maximum capabilities. The IT Computer technician must be well-versed in computer systems and network functions. The ideal candidate will be able to work diligently and accurately and will possess a great problem-solving ability to fix issues and ensure functionality. The goal is to install and maintain high quality networks and computer systems.

Primary Job Duties: - Includes but is not limited to:

• Installing, configuring, and troubleshooting hardware and software components to ensure usability.
• Troubleshooting hardware and software issues.
• Repairing or replacing damaged hardware.
• Providing support to users and being the first point of contact for error reporting.
• Managing technical documentation.
• Ability to manage service requests and incidents within ITSM solution.
• Define software, hardware, and network requirements.
• Offer timely technical support and teach users how to utilize computers correctly.
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
• Perform other job-related duties as requested.
  
  

Qualifications: Includes but is not limited to:

• Working knowledge of computer operating systems, internet security and data privacy principles.
• Working knowledge in database programming and software installation.
• Ability to manage service requests and incidents within ITSM solutions.
• Ability to effectively communicate in English.
• Ability to work varied shifts, including nights, weekends, and holidays.
• Excellent customer service skills.
• Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies, and procedures.
  
  

Preferred

• Bachelor’s or associate degree in computer science, Engineering or related field.
• Experience working with hospitality systems and analytics.
• Previous experience working in a large, luxury resort setting.
  
  

Minimum Education And Experience

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum two years of experience working in an Information Technology (IT) department.
• Minimum two years of experience with computer networks and systems maintenance or a similar role.
  
  

Certificates, Licenses, Regulations

• Proof of eligibility to work in the United States.
• Ability to obtain the following:
• Gaming Control Board Registration
  

Physical Demands

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Work is typically performed in an office environment, but work is also done in retail or F&B Venues, and outside on occasion.
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
• Prolonged sitting/standing.
• Bending and reaching.
• Transporting, pushing, pulling, lifting, and maneuvering items weighing up to 50 lbs.
• Eye/hand coordination.
• Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (MSDS) and other instructions.